USHER

Retama Park • Selma, TX

7h • Onsite

About The Position

PENN Entertainment is seeking talent that enjoys having fun and wants to be part of an exciting, fast-paced entertainment industry. The company is committed to career growth, providing support for team members to expand their possibilities. As a leading provider of integrated entertainment, sports content, and casino gaming experiences, PENN Entertainment operates 43 destinations across North America, along with online sports betting and iCasino through theScore Bet Sportsbook and Casino®. The company is dedicated to values such as diversity and sustainability, benefiting its community, team members, vendors, and the planet.

Requirements

• High School Diploma or equivalent required.
• Minimum six (6) months of customer service experience required.
• Must possess excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be able to read, write, speak, and understand English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Assists guests with locating assigned seating within the venue.
• Assists guest in locating ticket areas; maintains and follows up on event ticket passes and assigned areas; keeps aisles and walkways clear.
• Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.
• Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Benefits

• competitive Total Rewards package
• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees