Laser Usher

Pacific Science Center•Seattle, WA

2d•Onsite

About The Position

The Laser Usher is responsible for providing excellent customer service to Pacific Science Center visitors at the Laser Dome. They would collaborate with the Guest Services Laser Concessions Host and Laser Artists to ensure Laser Dome guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values.

Requirements

Knowledge of best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.
Demonstrated understanding of effective daily operations in a public venue
Familiarity with content of theaters, concessions, and Pacific Science Center operations
Awareness of safety, security, and emergency responses
Written and oral communications are clear and effective with all audiences.
Attention to detail and ability to multi-task
Adaptable to changing situations; responsive to time sensitive problem solving
Ability to exercise sound judgment and flexibility should difficult situations arise
Serve the public in a friendly and courteous manner
Dependability and punctuality
Ability to respect and relate well to diverse staff and guests
Properly utilize appropriate resources when escalating guest issues
Be willing to work a flexible schedule including weekends, evenings and holidays.
Able to work in a dark and loud environment, with flashing laser projections, for many hours at a time. The ability to work in this environment is an essential part of the job.
High school diploma or equivalent experience
Previous usher or theater/events experience

Responsibilities

Warmly greeting guests at our Laser Dome
Facilitate entry and exit from our theater locations, including validating tickets upon entry.
Responding to guest inquiries in a manner consistent with Pacific Science Center’s mission and values
Proactively responding to individual needs with a positive attitude
Being knowledgeable about our Membership program
Provide film or show recommendations according to group size, ages, interests, and time
Direct guests to the restroom, dispensing ear plugs and kids’ headphones upon request, assisting with the arrival of latecomers to ensure safe passage into the theater, and communicating to audience members when they must conceal or turn down phones, cameras, glow-sticks, and anything emitting light in the theater.
Ensuring the safety and experience of all guests within the Laser Dome, addressing guests who may be being unsafe or disruptive
Use radio calls to communicate with Security and Guest Services if needed
Lending support and assistance to laserists and Guest, informing them of security, first aid, lost person, and lost item situations.
Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess.
Assisting in Laser Dome minor maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning.
Report technical issues related to the building and equipment, help with basic repairs.
Minor interaction with laser equipment.
Nightly set up and take down of necessary equipment.
Other duties as assigned.