User Support Technician (Temporary)

State of North Carolina

About The Position

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES. This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located in 1915 Health Services Way - Wake County with the Department of Health and Human Services. Job Order Hourly Rate of Pay: $23.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants. Management Preferences: This position works with the Information Management Services (IMS) Unit within the Division of Child Development and Early Education to provide user-to-technology support. Tasks include equipment replacement and asset inventory, Level I desktop support to all staff, troubleshooting by testing and evaluating returned and older equipment, cleaning equipment and preparing hard drives to DOD standards for destruction, performing routine maintenance on equipment, updating documentation, and following standards for configuring equipment to meet all security, network, system, and agency requirements.

Requirements

Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role.
Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience

Responsibilities

equipment replacement and asset inventory
Level I desktop support to all staff
troubleshooting by testing and evaluating returned and older equipment
cleaning equipment and preparing hard drives to DOD standards for destruction
performing routine maintenance on equipment
updating documentation
following standards for configuring equipment to meet all security, network, system, and agency requirements