End User Support Technician

CACI International

4d•$61,600 - $129,300

About The Position

Join our dynamic IT team as a versatile and skilled professional dedicated to ensuring seamless technology operations. This role offers the chance to work on a wide range of technical challenges, from hardware and software troubleshooting to network management and security. You will play a crucial role in supporting end-users, maintaining infrastructure, and contributing to various IT initiatives. This position provides ample opportunities for professional growth, collaboration with cross-functional teams, and the chance to make a significant impact on the organization’s technological ecosystem.

Requirements

U.S. Citizenship with the ability to obtain a Secret security clearance.
Bachelor’s degree or equivalent experience, with five to seven years of relevant IT support experience.
Proficiency with Windows desktop operating systems and Dell hardware platforms.
Strong working knowledge of Microsoft Office 365, OneDrive, and Microsoft Teams.
Solid understanding of network communications and fundamental networking principles.
Excellent written and verbal communication skills with a strong customer service orientation.
Ability to work effectively both independently and in a team environment with minimal supervision.
Strong attention to detail with demonstrated analytical and problem-solving capabilities.
Excellent time management skills and the ability to manage multiple priorities.
Proven ability to communicate effectively with end users via phone and email.
Experience supporting conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and WebEx.
Ability to lift and carry up to 30 pounds.
Strong organizational skills with the ability to maintain a clean and orderly workspace.

Nice To Haves

Experience supporting BitLocker and Windows Hello.
Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments.
Experience with Cisco VoIP phones and Cisco Call Manager.

Responsibilities

Configure, image, and troubleshoot end-user computers, hardware, and software.
Manage incidents, service requests, and ensure high-quality user experience.
Repair data files, perform migrations, and manage permissions.
Maintain and troubleshoot multifunction devices, UPS systems, and network equipment.
Execute user moves, install network cabling, and resolve connectivity issues.
Support physical security systems and manage IT asset disposal.
Maintain stockroom inventory and document activities in ServiceNow.
Apply security patches, support mobile devices, and resolve technical issues.
Collaborate with IT teams on complex incidents and infrastructure initiatives.
Plan and support AV events, and assist with acquisition and integration efforts.
Develop and update technical documentation.

Benefits

A culture of integrity.
At CACI, we place character and innovation at the center of everything we do.
As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day.
You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
We offer competitive compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.