End User Support Technician

CACI • Norfolk, VA

2d

About The Position

Join our dynamic IT team as a versatile and skilled professional dedicated to ensuring seamless technology operations. This role offers the chance to work on a wide range of technical challenges, from hardware and software troubleshooting to network management and security. You will play a crucial role in supporting end-users, maintaining infrastructure, and contributing to various IT initiatives. This position provides ample opportunities for professional growth, collaboration with cross-functional teams, and the chance to make a significant impact on the organization’s technological ecosystem.

Requirements

• U.S. Citizenship with the ability to obtain a Secret security clearance.
• Bachelor’s degree or equivalent experience, with five to seven years of relevant IT support experience.
• Proficiency with Windows desktop operating systems and Dell hardware platforms.
• Strong working knowledge of Microsoft Office 365, OneDrive, and Microsoft Teams.
• Solid understanding of network communications and fundamental networking principles.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Ability to work effectively both independently and in a team environment with minimal supervision.
• Strong attention to detail with demonstrated analytical and problem-solving capabilities.
• Excellent time management skills and the ability to manage multiple priorities.
• Proven ability to communicate effectively with end users via phone and email.
• Experience supporting conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and WebEx.
• Ability to lift and carry up to 30 pounds.
• Strong organizational skills with the ability to maintain a clean and orderly workspace.

Nice To Haves

• Experience supporting BitLocker and Windows Hello.
• Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments.
• Experience with Cisco VoIP phones and Cisco Call Manager.

Responsibilities

• Configure, image, and troubleshoot end-user computers, hardware, and software.
• Manage incidents, service requests, and ensure high-quality user experience.
• Repair data files, perform migrations, and manage permissions.
• Maintain and troubleshoot multifunction devices, UPS systems, and network equipment.
• Execute user moves, install network cabling, and resolve connectivity issues.
• Support physical security systems and manage IT asset disposal.
• Maintain stockroom inventory and document activities in ServiceNow.
• Apply security patches, support mobile devices, and resolve technical issues.
• Collaborate with IT teams on complex incidents and infrastructure initiatives.
• Plan and support AV events, and assist with acquisition and integration efforts.
• Develop and update technical documentation.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees