Technical Services - User Support Specialist (28544)

Weber School District•Ogden, UT

About The Position

A position has been declared open in the Weber School District for a User Support Specialist. This position is for 8.00 hours per day, for a total of 205 days per year. This position may be housed at more than one location; as such, some limited travel may be required between sites daily. Compensation commensurates with the User Support Specialist (USSP) Salary Schedule, along with benefits . Applicants must apply at wsd.schoolspring.com . Files will be reviewed before interviews are scheduled. THIS POSITION WILL REMAIN OPEN UNTIL FILLED, AFTER A MINIMUM OF 5 WORKING DAYS Purpose Statement The job of User Support Specialist was established for the purpose/s of serving as a technical resource to the installation, troubleshooting, and maintenance of hardware and software on workstations; responding to problems; and training staff on the basic use of networked workstations and software. This job reports to the District Technology Director Essential Job Functions Technical Support and Troubleshooting: Address inquiries and help tickets in a timely and friendly manner. Troubleshoot hardware and software problems on PC workstations, Chromebooks and other classroom technology. Technically support testing projects such as NAEP, ACT, and RISE. Serve as network system resource at the assigned site for communicating unresolved network or software/hardware problems to higher-tier support. Support Weber County School District technology standards. Documentation and Communication: Thoroughly and accurately document work, repairs, and billing using a ticketing system. Communicate and coordinate with department and school staff daily. Attend meetings as assigned (e.g. department meetings, virtual team meetings, conferences, workshops, training, etc.). Hardware and Software Management: Aide in the Chromebook repair and deployment processes. Maintain an accurate inventory of hardware including desktop PCs, Chromebooks, display and touch panels, etc. Plan for and help carry out physical desktop replacements. Install, set up, and maintain TVs, teacher displays and touch panels. Install software applications and various peripheral equipment on computers. Perform routine maintenance (e.g. computer cleaning, backups, etc.). Project Participation and Coordination: Participate in assigned team and district projects. Coordinate with engineers regarding monthly desktop PC software updates. Support Chromebook Specialists in their duties and training. Coordinate logistics, such as transporting a variety of items for providing materials at sites or transporting equipment for repair. Service and Initiative: Maintain a customer service-oriented mindset. Take initiative to provide an excellent tech experience for every student and every employee in Weber School District.

Requirements

Must be able to meet and set deadlines and schedules; set priorities; work with detailed information/data;
Must be able to adhere to safety practices;
Must be able to prepare and maintain accurate records;
Must have a basic knowledge of computers and network operating systems; hardware/software configurations; network cabling; technical terminology; Windows operating systems; and basic industry¬standard networking principles and related equipment.
Must be able to communicate with diverse groups;
Must maintain cooperative and effective working relationships with others;
Must be comfortable unboxing, transporting, and carrying computers and large display panels.
Must be able to lift up to 60 lbs.
Previous related experience is required.

Nice To Haves

Bachelor’s degree is preferred, but not required.

Responsibilities

Address inquiries and help tickets in a timely and friendly manner.
Troubleshoot hardware and software problems on PC workstations, Chromebooks and other classroom technology.
Technically support testing projects such as NAEP, ACT, and RISE.
Serve as network system resource at the assigned site for communicating unresolved network or software/hardware problems to higher-tier support.
Support Weber County School District technology standards.
Thoroughly and accurately document work, repairs, and billing using a ticketing system.
Communicate and coordinate with department and school staff daily.
Attend meetings as assigned (e.g. department meetings, virtual team meetings, conferences, workshops, training, etc.).
Aide in the Chromebook repair and deployment processes.
Maintain an accurate inventory of hardware including desktop PCs, Chromebooks, display and touch panels, etc.
Plan for and help carry out physical desktop replacements.
Install, set up, and maintain TVs, teacher displays and touch panels.
Install software applications and various peripheral equipment on computers.
Perform routine maintenance (e.g. computer cleaning, backups, etc.).
Participate in assigned team and district projects.
Coordinate with engineers regarding monthly desktop PC software updates.
Support Chromebook Specialists in their duties and training.
Coordinate logistics, such as transporting a variety of items for providing materials at sites or transporting equipment for repair.
Maintain a customer service-oriented mindset.
Take initiative to provide an excellent tech experience for every student and every employee in Weber School District.