Technical Support Specialist II – End‑User & Desktop Support (Hybrid)
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. CCMSI is seeking a Technical Support Specialist II to join our corporate team, supporting 32 branches and over 1,700 employees nationwide. This role is responsible for troubleshooting hardware and software issues, assisting with Active Directory administration, and supporting Windows and Office 365 environments via a ticketing system. The ideal candidate is self-motivated, a team player, and has prior experience in technical support. While familiarity with Azure and equipment setup/shipping is helpful, it is not required.
Requirements
- Prior experience in technical support, troubleshooting hardware/software issues, and working with Active Directory.
- Strong verbal and written communication for working with internal teams.
- Capable of analyzing and resolving technical issues effectively.
- Ability to work independently and manage tasks in a fast-paced environment.
- A collaborative attitude to support IT operations across multiple locations.
Nice To Haves
- Familiarity with Azure, equipment setup, and shipping processes is a plus.
Responsibilities
- Troubleshoot and resolve hardware and software issues through a ticketing system.
- Set up and configure laptops, software, and networking equipment for employees.
- Provide Active Directory administration and support for Windows Server environments.
- Assist in managing Microsoft Windows and Office 365 applications.
- Support LAN/WAN network infrastructure and ensure efficient IT operations.
- Collaborate with the IT team to develop and improve internal support procedures.
- Maintain accurate records of technical support requests and resolutions.
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
