User Support Specialist III

University Hospital•Newark, NJ

11d•$68,627 - $98,305

About The Position

We’re looking for a dedicated User Support Specialist III to join our hospital’s IT team. In this vital role, you’ll provide front-line technical support to clinical and administrative staff, ensuring smooth operation of healthcare technologies that directly impact patient care. University Hospital is mission driven, at the heart of one of the region’s leading academic medical centers. We are passionate about building an inclusive, supportive, and innovative workplace where employees thrive and make a real impact. If you're energized by collaboration, purpose-driven work, and the opportunity to contribute to meaningful changes in healthcare, you'll find a rewarding environment in our department.

Requirements

Associates Degree in Computer Science, Business Administration, Engineering or a related field.
One (1) year of experience in use or support of desktop computing
Must be proficient in PC support and be able to work in a team environment.
Effective oral and written communications skills.
Equivalent experience, education, and/or training (IT certifications) may be substituted for the education requirements.

Responsibilities

Supports the end-user community in the effective access and use of University Hospital.
Monitors and troubleshoots HL7 Protocol Application interfaces.
Performs basic hardware repair.
Assists with the preparation of documentation and informational materials for non-technical users
Understands and accepts the responsibilities of working in a 24/7 environment