User Support Analyst - Information Technology

Stout Groep • Philadelphia, PA

18h • $30 - $32

About The Position

At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence ®. Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team. Impact You’ll Make Deliver responsive, high-quality technical support through Stout’s internal IT Help Desk, enhancing the overall user experience. Partner with the CIO, IT Manager, and IT Engineers to develop and improve a scalable, effective framework for managing user support and technology services. Ensure timely resolution of urgent technical issues, minimizing downtime and maintaining productivity across the organization. Support the reliability and performance of user-centric equipment, including desktops, workstations, peripherals, and office technology. What You’ll Do Monitor Help Desk requests and ensure urgent and high-priority issues are addressed promptly. Troubleshoot and resolve complex technical issues across hardware, software, and network environments. Install, image, configure, and maintain Stout workstations, office machines, and other technology devices. Identify, research, and resolve advanced technical problems, escalating or coordinating with vendors when necessary. Collaborate with staff to customize technical solutions that meet evolving business needs. Support desktop management processes and contribute to continuous improvement initiatives within IT operations. Perform additional technical and operational IT tasks requiring creativity, problem-solving, and adaptability. What You Bring This section outlines the skills, qualifications, and experience needed to succeed in this role. Interested in joining a rapidly growing group of bright, ambitious professionals in a work environment that values culture, inclusion, and personal growth? Stout might just be the right place for you. At Stout, whether you're launching your career or bringing decades of expertise, you'll find the challenges, collaboration, and support that fuel real growth. We invest in our people because we know that exceptional client service starts with how we take care of our own. We reward outstanding performance, encourage continuous learning, and foster a culture where different perspectives strengthen our work and our team. Additional Information Benefits Who We Are Firm Culture and History Stout is committed to providing an alternative way to express your interest in our job opportunities if a disability inhibits you from applying online. Please call us at 248-208-8800 to communicate that you are utilizing this accommodation to express interest in a specific open position. Please reference the job code to help us process your request. Please understand that this option is only available to those in need of an accommodation related to a disability. All other requests regarding status of an application or a resume will not be provided by the use of this phone number.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (completed or in progress).
• Minimum of 2 years of experience in user support, help desk, or other IT-related roles.
• Experience in a professional services environment preferred.
• Knowledge of current and previous versions of client operating systems.
• Proficiency with Microsoft Office Suite (current and prior versions), Microsoft SharePoint, Microsoft 365, and other widely used productivity tools.
• Familiarity with desktop management toolsets and Local and Wide Area Networking (LAN/WAN).
• Strong understanding of IT concepts, practices, and procedures.
• Ability to manage long-term projects from start to finish while balancing multiple priorities.
• Strong communication skills with the ability to interact effectively with management and staff.
• Detail-oriented, team-focused, and committed to continuous learning and staying current with emerging technologies and industry best practices.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Experience in a professional services environment preferred.

Responsibilities

• Monitor Help Desk requests and ensure urgent and high-priority issues are addressed promptly.
• Troubleshoot and resolve complex technical issues across hardware, software, and network environments.
• Install, image, configure, and maintain Stout workstations, office machines, and other technology devices.
• Identify, research, and resolve advanced technical problems, escalating or coordinating with vendors when necessary.
• Collaborate with staff to customize technical solutions that meet evolving business needs.
• Support desktop management processes and contribute to continuous improvement initiatives within IT operations.
• Perform additional technical and operational IT tasks requiring creativity, problem-solving, and adaptability.

Benefits

• Our Total Rewards package includes a variety of options, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and access to other wellness-focused benefits.
• Depending on employment category, Stout offers Personal Time Off per calendar year based on standard work hours and years of service or Discretionary Time Off.
• Additionally, each year the firm publishes a calendar of holidays to be observed during the year.
• Information about benefits can be found here - https://www.stout.com/en/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level