Information Technology Analyst
About The Position
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. With multiple clinics and new locations opening, we rely on strong IT systems to deliver excellent patient care and a seamless staff experience. We are seeking a proactive IT Analyst with 2–3 years of experience to join our team and support our expanding network. The IT Analyst will serve as the primary technology partner for our clinics, ensuring smooth operations across all locations. This role is hands-on and customer-facing, involving workstation setup, systems administration, security monitoring, and end-user support. The IT Analyst will also play a key role in supporting new clinic openings, ensuring that IT infrastructure is deployed efficiently and securely. This position reports directly to the Manager of IT.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2–3 years of IT support/analyst experience, ideally in a healthcare or multi-site environment.
- Proficiency with Windows and macOS environments, Microsoft 365/Google Workspace, and endpoint security tools.
- Knowledge of networking basics (LAN/WAN, Wi-Fi, VPNs).
- Strong communication and customer service skills.
- Ability to travel to clinic locations as needed.
Nice To Haves
- Experience with HIPAA compliance or other regulated environments preferred.
Responsibilities
- Serve as the first point of contact for IT help desk requests (hardware, software, connectivity).
- Provide hands-on support for clinicians, administrative staff, and executives.
- Configure and deploy CPUs, laptops, and other clinical/office hardware.
- Manage software installations, updates, and patching.
- Maintain asset inventory and licensing compliance.
- Monitor and enforce security policies (password management, endpoint protection, access controls).
- Partner with leadership to ensure HIPAA compliance across all IT systems.
- Support security incident response and prevention efforts.
- Coordinate IT setup for new sites (network, hardware, user accounts, applications).
- Partner with vendors and contractors to ensure timely delivery of infrastructure.
- Support SaaS platforms (EMR, communications, productivity tools).
- Collaborate with external IT vendors on escalated issues.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Employee Assistance Program (EAP)
- Career Growth & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
