User Support Analyst
About The Position
The essential function of the position within the organization is to plan, design, implement, coordinate, evaluate and enhance the distributed computer system network, including operating systems, applications software, local area networking, and communications components, for/by end-users. The position is responsible for troubleshooting, diagnosing and resolving computer hardware and software problems, resolving and documenting requests for assistance with associated problems, providing professional and courteous customer service at all times, and performing related technical and clerical duties as required. The position works under general supervision independently developing work methods and sequences. This position shall be required to assist with emergency support functions in the event of a declared emergency and/or any other emergency duties as assigned.
Requirements
- Any equivalent combination of education, training and experience may be considered.
- Requires a Bachelors Degree in Computer Technology, Information Systems Management or a closely related field with two (2) years of related experience.
- Requires a valid Florida driver's license.
Responsibilities
- Plan, design, implement, coordinate, evaluate and enhance the distributed computer system network
- Troubleshoot, diagnose and resolve computer hardware and software problems
- Resolve and document requests for assistance with associated problems
- Provide professional and courteous customer service
- Perform related technical and clerical duties
- Assist with emergency support functions in the event of a declared emergency and/or any other emergency duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
