User Success Coordinator

Learfield•Jefferson City, MO

31d

About The Position

The User Success Coordinator helps ensure users fully leverage Learfield’s CRM, Sales Management, and Fulfillment platform (L365). This role focuses on driving user engagement, adoption, and proficiency through structured training, proactive support, and continuous optimization of system usage. In partnership with the Manager, the Coordinator supports the development and execution of strategies that enhance the user experience, gathers feedback to inform system improvements, and serves as an advocate for best practices that help teams maximize the value of our technology tools.

Requirements

Experience supporting user success, sales enablement, CRM administration, or related operational functions within a business environment.
Hands-on experience with MS Dynamics, Kore Software, or similar CRM platforms, with a focus on user training, adoption, and success.
Strong understanding of CRM functionality and workflows, with the ability to translate technical concepts into user-friendly training materials.
Excellent communication, problem-solving, and facilitation skills with the ability to engage and support users across multiple levels of the organization.
Highly organized and detail-oriented with the ability to manage multiple priorities while supporting cross-functional teams.

Nice To Haves

Two or more years of experience in user success, sales training, CRM administration, or a related field.
Experience working in sports, entertainment, media, or a related industry environment.
Bachelor’s degree in Business, Communications, or a related field.

Responsibilities

User Training & Adoption Assist with implementing structured onboarding and ongoing training programs for CRM users, utilizing a mix of live sessions, digital content, and hands-on workshops.
Act as the secondary trainer for new hires and provide refresher courses for existing users to reinforce best practices and system updates.
Create user-friendly documentation and guides to support self-service learning and system navigation.
User Success & Engagement Proactively monitor user engagement and adoption trends, identifying areas where additional training or support is needed.
Work closely with users to ensure they are maximizing the platform’s capabilities and benefiting from its full functionality.
CRM Support & Optimization Serve as a resource for CRM-related inquiries, troubleshooting issues, and providing real-time support to end users.
Gather feedback from users to identify common challenges and work with Director to implement improvements.
Ensure seamless communication of system updates, training opportunities, and best practices to all stakeholders.
Take on additional responsibilities and special projects as needed to support team and organizational goals.