User Researcher

Marigold

23h•$110,000 - $120,000•Remote

About The Position

The Company: Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London. The Role: We’re seeking a Product Researcher to help shape the future of our AI-powered marketing platforms by delivering continuous, actionable user insight. This role is foundational to how we build product — embedding research early and often to inform roadmap decisions, experimentation, and user experience strategy. You’ll blend qualitative discovery, quantitative data, and AI-enhanced synthesis to uncover user motivations, identify friction, and quantify opportunities that drive Product-Led Growth (PLG).

Requirements

3–6+ years of experience in UX or product research within SaaS or digital product environments.
Strong command of qualitative research methods with comfort applying mixed-method approaches.
Demonstrated experience tying research insights to measurable product or UX improvements.
Ability to synthesize complex findings into clear, actionable recommendations.
Strong communication and facilitation skills across technical and non-technical audiences.

Nice To Haves

Experience in Product-Led Growth (PLG), MarTech, or tools used by marketers or creators.
Background building or scaling research practices within growing product organizations.
Familiarity with experimentation frameworks and behavioral or product analytics tools.

Responsibilities

Identify friction and opportunities across the end-to-end user journey, from sign-up and activation through long-term engagement and retention.
Plan and conduct discovery research, usability testing, and concept validation, connecting insights directly to product and design decisions.
Build and scale research programs that enable continuous feedback loops and faster learning.
Partner with Product, Design, Data, and Growth teams to connect qualitative insights with behavioral analytics.
Leverage AI tools to accelerate research synthesis, uncover patterns, and scale insights across teams.
Communicate findings clearly and persuasively through artifacts such as journey maps, frameworks, opportunity models, and experiment recommendations.

Benefits

Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
Paid Volunteer Time
401k plan with a company match on your contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.

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