Senior User Experience Researcher

ADP • Roseland, NJ

21h

About The Position

ADP is hiring a Senior UX Researcher.

Join the team building ADP’s next-generation SMB HCM/Payroll platform. In this
role, you will focus on the excellence of the craft of UX research: mastering
the mechanics, logistics, the selection and application of the right research
methodologies to the given SDLC context, to help guide product decisions with
unambiguous evidence. You will be relied on for rigor, reliability, clear,
actionable synthesis, and persuasive story-telling with various groups of
teammates, partners, and leaders.

You will work in continuous partnership with Product, UX, and Engineering,
conducting generative and evaluative research, from planning to practical work
to sharing insights. You will exercise a wide range of methodologies, onboarding
feedback from peers and leaders during the ideation and prep phases — sometimes
while running concurrent live studies — all in service of revealing market/user
truth with precision and unassailability.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 3+ years of firsthand research experience and skills gained and developed in the same or similar roles.
• Expertise across the core research toolkit: interviews, remote/in-person usability, workflow/observation, surveys, analytics, rapid prototyping tests, etc.
• Strong operational competence: independently manage study logistics, data, and reporting requirements.
• Successfully, productively integrated GenAI / LLM tooling into your professional workflows and are on top of the latest developments with this technology.
• Track record of delivering clear, actionable research (not stopping at ‘insights’) that directly contributed to shipped product or user experience iteration.
• Direct, unsentimental, persuasive communication skills. Can synthesize and tailor content for technical and business audiences.
• Accept and thrive with imperfect and incomplete information. Default mindset is to refine and “learn into” the right answers, not wait for perfect conditions.

Nice To Haves

• Comfort with regulated, complex, or ambiguous domains; prior HCM/payroll/fintech experience a plus, but not required.
• Direct experience with relevant tools (Figma, Dovetail, UserInterviews, Qualtrics, Maze, etc.), plus a willingness and eagerness to invent/modify process as context requires.
• Exposure to (or excited and curious about) research involving ML/GenAI features.
• Advanced degree in HF/HCI/psych or related disciplines is a plus, but not a substitute for hands-on craft and experience.

Responsibilities

• Execute moderate to complex UX research studies end-to-end: collaborating on framing, methodologies selection and iteration, screening/recruitment, fielding, cataloging findings, and synthesizing findings.
• Match the method to the context: select and apply appropriate qualitative/quantitative/generative/evaluative techniques based on the SDLC phase and stakeholder needs, expanding your repertoire of methodologies based on emerging new standards and best practices, as well as new technologies.
• Handle executional logistics with minimal oversight (e.g., consent procedures, data management, scheduling, post-study documentation and incentive reimbursements).
• Author clear, defensible, actionable research artifacts. Findings must stand up to critique from design, PM, engineering audiences, business partners, and stakeholders.
• Participate in research planning and retros, proposing process improvements and adapting as project/product/organizational context shifts
• Coordinate research initiatives with Product and UXR team members.
• Uphold methodological rigor: document and share approach, rationale, and assumptions for audit/retro/learning reuse.
• Contribute to leveling up the team’s best practices and standards.

Benefits

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees