User Experience (UX) Generalist Intern

Allegion • Carmel, IN

18d • $25 • Hybrid

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. User Experience (UX) Generalist Intern-Carmel, IN-Golden, CO-Boulder, CO (Hybrid)- Some travel ( up to 1– 3 times) may be required to your local office. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Job Summary: The Allegion User Experience team is excited to offer a UX Generalist Internship, providing hands-on experience collaborating with our GSS software product teams. As a UX intern at Allegion, you will work closely with product managers, software developers, designers, researchers, customer support and success teams, and marketers to assist in researching, designing, and delivering software solutions that matter to our customers and our business. You’ll be part of a supportive, quality-driven software services organization that values psychological safety, collaboration, accountability, inclusion, and continuous learning. We’re looking for interns who are eager to grow, have some experience or coursework in Agile environments, and are passionate about user-centered design and research. Above all, we seek motivated communicators who understand that building great software is a team effort.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Interaction Design, Human-Computer Interaction, or a related UX field.
• Strong written and verbal communication skills to help build empathy for users and clearly share research findings.
• Familiarity with iterative design processes and basic design deliverables such as user flows, wireframes, and prototypes (portfolio or coursework examples preferred).
• Some experience or coursework in conducting user research and usability testing.
• Ability to analyze research data and identify actionable insights.
• Basic understanding of information architecture and web accessibility principles.
• Comfort with design and collaboration tools such as Figma, Mural, Teams, or Slack.
• A proactive, self-starting attitude with the ability to manage your workload and collaborate effectively.
• Availability to work during East Coast business hours is preferred.

Responsibilities

• Work with the GSS UX Design and Research team to help conceptualize and develop solutions to user problems.
• Support the creation of design deliverables and documentation to help gather feedback on design solutions from internal stakeholders and users.
• Collaborate with development teams to understand concept feasibility and support design hand-offs.
• Collaborate with the design ops team that supports our team design system.
• Participate actively in Scrum ceremonies alongside your product team(s).
• Assist in preparing and executing research activities such as interviews, usability testing, heuristic evaluations, and card sorting.
• Join weekly design and research review meetings to share work and receive feedback.
• Engage with designers, researchers, and customer success teams to stay informed on user needs.
• Attend bimonthly User Experience team demos to learn and contribute.
• Track your tasks on the team’s Kanban board and contribute to team feedback initiatives.
• Explore new design tools, technologies, and trends, sharing insights with teammates.
• Demonstrate initiative and a willingness to take thoughtful risks.

Benefits

• An opportunity to be a part of a dedicated team that collaborates on real, hands-on projects
• Professional Growth through exposure to Allegion's leaders, professional development and skill building opportunities, and mentor/mentee relationships
• Meaningful time to network and get to know your peers through Allegion sponsored activities hosted by the Talent Attraction Team
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees