Used Car Sales Team Leader
About The Position
Used Car Team Leader Department: Sales / Variable Operations Reports To: General Manager Location: Ron Marhofer Chevrolet of Stow Company Overview The Ron Marhofer Auto Family is a values-driven, family-owned automotive group committed to delivering a world-class guest experience. With multiple locations across Northeast Ohio, we pride ourselves on our culture of Teamwork, Commitment to Excellence, Continuous Improvement, Trust & Respect for the Individual, Approachability, and Process Orientation. Position Summary The Used Car Manager is responsible for leading all pre-owned vehicle operations at Ron Marhofer Chevrolet, including appraisal strategy, inventory acquisition, merchandising, pricing, sales performance, and reconditioning flow. This leader drives profitability, ensures turn-rate targets, maintains strict inventory discipline, and develops the used vehicle sales team through coaching, accountability, and values-driven leadership.
Responsibilities
- Conduct accurate, market-based appraisals aligned with group standards and vAuto data.
- Acquire used inventory through trades, auctions, service-lane opportunities.
- Maintain targeted inventory levels, mix, and age profile (0–30 days primary target, <50-day hard cap).
- Collaborate with Reconditioning, Fixed Ops, and Sales to maintain speed-to-market and cost discipline.
- Drive monthly used vehicle sales volume and gross profit targets.
- Coach the sales team to maintain high close rates, digital response quality, and transparent guest experiences.
- Maintain balanced PVR targets and ensure full F&I process usage and video-disclosure compliance.
- Support marketing initiatives, pricing strategy, and online presence to maximize traffic and conversion.
- Oversee Bank approval Workflows
- Oversee recon workflow to ensure vehicles are retail-ready within established cycle-time goals.
- Ensure all pre-owned vehicles meet safety, cosmetic, and quality standards.
- Oversee vehicle photography, descriptions, online merchandising accuracy, and pricing updates.
- Lead and develop a high-performing used vehicle sales team through coaching, clear expectations, and accountability.
- Ensure alignment with Marhofer values and culture of teamwork, approachability, and continuous improvement.
- Partner with Sales Managers, BDC, and Finance to ensure seamless customer flow and exceptional CSI.
- Conduct regular performance reviews, sales meetings, and training sessions.
- Maintain adherence to state and manufacturer guidelines, including titling, buy/sell procedures, and disclosure practices.
- Monitor KPIs daily: inventory turn, PVR, wholesale loss prevention, aged units, recon cycle-time, lead conversion, and CSI.
- Uphold ethical standards and ensure accurate documentation in all retail, wholesale, and trade transactions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
