Used Car Sales Manager

Jenkins Volvo Subaru of Ocala•Ocala, FL

About The Position

The Sales Manager ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel; is responsible for appraising, purchasing, reconditioning, displaying, and merchandising the vehicle inventory; and provides the vehicle department with a supply of marketable vehicles within the dealership and management’s financial guidelines and purchasing policies.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Previous automotive sales experience.
A professional appearance and customer-oriented attitude.
Excellent interpersonal and telephone skills; well organized and self-motivated.
Know and understand the federal, state, and local laws, which govern retail

Responsibilities

Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Hires, motivates, counsels, and monitors the performance of all pre-owned vehicle sales employees.
Prepares and administers an annual operating forecast and budget for the sales department.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control process in conjunction with the CRC Department.
Works with the CRC Department to ensure that all vehicle customers are followed up on a consistent basis.
Maintains vehicle inventory.
Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
Analyzes sales history and local area trends to determine the best purchasing mix.
Processes salesperson commission sheets daily and monitors the payroll records of all vehicle salespeople.
Conducts daily and weekly sales and sales training meetings as requested.
Establishes and enforces product-knowledge standards.
Oversees the efforts of salespeople to enhance the image and customer satisfaction rating of the dealership.
Helps salespeople close deals.
Ensures 100 percent T.O. (Transfer of Opportunity) of each customer to F&I department.
Communicates daily with the other sales manager(s) regarding units needed for the vehicle inventory.
Ensures that salespeople are informed of all new inventory and current advertising efforts, including special sales.
Develops and maintains outside sources (other wholesalers and retailers) for both buying and selling vehicles.
Enforces a 60-day vehicle inventory turn policy.
Plans and controls the display of inventory.
Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
Assists in the development of advertising campaigns and other promotions.
Handles customer complaints immediately and according to dealership’s guidelines.
Attends General Communication Meetings as requested.
Maintains a professional appearance.
Adhere to all company policies, procedures and safety standards
Perform other duties as assigned