US Operations Manager

Astrid & Miyu•New York, NY

4h•$70,000 - $80,000•Onsite

About The Position

As we continue to revolutionise the jewellery experience, we're looking for an Operations Manager to lead the evolution of our U.S. fulfilment strategy across multiple channels. Driven by our values, you will ensure our operations scale with purpose, precision, and heart, optimising processes and collaborating across teams to deliver exceptional customer experiences as we grow.

Requirements

As an inspirational people leader, you empower your teams to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership and bring intention to the smallest moments.
Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
Confidence in managing stock, inventory systems, and warehouse workflows
Excellent attention to detail and commitment to operational excellence
Experience managing people, you care about growing and supporting your team
Comfortable working independently whilst staying connected to a wider global operations team
A willingness to roll up your sleeves and help us build something truly special
Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced

Responsibilities

Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture
Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence
Embed robust operational processes to support smooth, reliable, and scalable fulfilment
Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores
Manage a fit-for-purpose returns solution that is both efficient and customer-friendly
Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience
Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities
Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy
Review site capacity and lead future relocation planning over the next 18 months and beyond as well as leading on potential future projects such as engraving and sterilisation
Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs