US Benefits Program Consultant

Manulife • Boston, MA

7d • Hybrid

About The Position

As a key member of our benefits team, you will play a role in achieving a Better benefits experience for our active John Hancock colleagues and former colleagues. We're looking for someone who is forward thinking, can solve complex problems, and is able to comfortably work with our colleagues and their families where appropriate. The US Benefits Specialist is a member of the Global Health and Wellbeing Team focused on US Benefits Operations and Vendor Management, reporting to the Head of US Benefits. This role is responsible for US benefits program operations oversight and management.

Requirements

• 3+ years experience with US benefits administration
• Proven vendor management and relationship building skills
• Proven project management experience
• Experience with complex HRIS, payroll and vendor integrations
• Proficient with Microsoft Applications

Nice To Haves

• Experience leading benefits operations
• Experience in large multi-state organizations
• Knowledge of benefits compliance and regulatory requirements
• Experience with Workday

Responsibilities

• Manage benefits administration process, including managing our third-party benefits administrator and collaborating with internal stakeholders including Finance, Payroll and Employee Relations ensuring a favorable experience for our colleagues, retirees and plan participants
• Coordinate with our third-party benefits administrator to ensure benefits information is reflected accurately and being administered correctly, both throughout the year and in preparation for annual enrollment
• Coordinate with outsourced benefits administration vendor to ensure benefits data is managed accurately.
• Participate in vendor calls on service delivery and report on vendor performance.
• Collaborate with external vendors and internal departments to resolve any issues related to benefits administration promptly and efficiently.
• Management of benefits administrator including aiding in research and resolution of escalated member issues, conducting weekly calls as necessary to manage vendor operations, recommend plan changes or program enhancements based on organizational strategic goals
• Identify opportunities for benefit process improvement and partner with stakeholders to implement automation/enhancements
• Support program compliance, vendor performance tracking, audits and reporting
• Play a key role in annual enrollment planning, communications, and execution
• Manage and/ or perform ad-hoc benefits projects on behalf of the Global Benefits and Wellbeing Team as necessary

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• paid holidays
• personal days
• vacation
• sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees