URM Case Manager

Upbring•Richardson, TX

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. Your Mission in Action An Unaccompanied Refugee Minor (URM) Case Manager is responsible for providing case management and supportive services to children and youth in foster care and foster families, referred to the URM program. The position is to act as a liaison between the referring agency functioning effectively with moderate supervision following agency standards, state, and federal regulatory requirements. The mission of the Upbring Unaccompanied Refugee Minor (URM) Program is to promote effective resettlement and rapid self-sufficiency for refugees in the state.

Requirements

Bachelor’s degree in Social Work, Human Services, or closely related field
Three (3) years’ relevant experience
Bilingual in English and Spanish (Based on service area and service population)
Must be 21 years of age or older per licensing requirements
Must be willing to work evenings and Saturdays as scheduled
Ability to establish rapport, trust, and boundaries with children, parents, and families
Strong interpersonal skills with the ability to interact with diverse groups of people
The ability to apply compassion and empathy, while dealing with stressful and difficult situations
The ability to work independently and collaboratively within a group
Strong organizational and time management skills with the ability to manage heavy caseload and meet deadlines
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent written and verbal communication skills

Nice To Haves

Master’s degree in Social Work, Human Services, or closely related field.
Five (5) years’ relevant experience

Responsibilities

Provide case management services and support to foster care parents and families and URM in accordance with licensing standards, contract agreements, agency and CARF standards, and funding requirements
Conduct monthly home visits for assigned caseload to assess URM’s mental, emotional, and social well-being. Additional visits may be required if applicable
Create, update, and maintain accurate and up to date URM case files and records with information pertaining to child’s medical history, treatment plans, and observations; chart all pertinent information in the UC case files/records in accordance with Agency policy and licensing standards
Complete case notes and ensure all case files and documentation are completed accurately and in a timely manner; maintain case logs for all assigned URM
Provide on-call services on rotation and during period of high influx with URM admissions and sponsor/foster family needs
Work closely with management and the team to ensure case management and program services are effectively and efficiently supporting Agency objectives and program purpose
Work closely with service professionals, court officials, parents and families, clinical staff, and service providers to develop, manage, and evaluate URM needs
Respond to URM and foster parents and families regarding needs and concerns with compassion and empathy in a timely manner