Unit Manager (Customer Service)

Segoso Jamaica

1d

About The Position

As a Unit Manager , you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.

Requirements

• 2-3 years of call center leadership experience
• Proven ability to build, lead, and motivate a team
• Strong analytical and problem-solving skills
• Excellent communication and time management skills
• Flexibility to provide overnight coverage

Responsibilities

• Monitor performance and provide coaching to drive success
• Ensure high-quality customer interactions and problem resolution
• Develop strategies to improve team productivity and efficiency
• Communicate effectively with team members and leadership
• Conduct team meetings, presentations, and performance reviews
• Address challenges proactively and foster a positive work environment
• Adapt to schedule changes based on business demands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed