Unit Coordinator - BIDMC Inpatient Hematology Oncology (40 hours, Day)

Beth Israel Lahey Health•Boston, MA

2d•$21 - $28•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Our Unit Coordinators facilitate the smooth & efficient functioning of the unit. Serve as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. This role streamlines patient flow by coordinating admissions, supporting providers, and ensuring timely access to supplies and essential information. It delivers exceptional service by responding quickly to patient needs, welcoming visitors, and navigating key clinical systems to keep operations running smoothly. Additionally, it maintains equipment and patient valuables with accuracy and accountability, helping the unit function safely and efficiently. This is an in‑person role requiring onsite attendance five days a week, from 7:00 AM to 3:30 PM.

Requirements

High School diploma or GED required. Associate's degree preferred.
0-1 years of related work experience required.
Prior customer service experience.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.

Nice To Haves

Previous administrative experience in a healthcare setting.

Responsibilities

Facilitates patient flow through the unit.
Coordinates admissions with admitting, nursing staff, and the admission facilitator.
Assists providers and ensures the availability of needed supplies.
Obtains and communicates information for requested tests and procedures.
Coordinates registration process for established protocols.
Answers patient call lights in a timely manner and responds within the scope of role, following BIDMC Call Light Standards of Practice.
Greets and directs patients, families, visitors and staff.
Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
Utilizes all available information systems that support unit-based operations such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
Serves as a point person for resolution of IS issues.
Maintains basic competency in troubleshooting printer/copier/fax issues.
Ensures patients are properly charged for equipment, supplies and outside purchases.
Coordinates special purchase for patient care needs (e.g. specialty beds).
Ensures that all equipment in the unit is adequately maintained.
Maintains equipment logs.
Performs/monitors activities related to JCAHO.
Manages the unit-based patient value program.
Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
Reports unresolved losses to Operations Coordinator.

Benefits

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

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