Unit Coordinator - BIDMC Med/Surg (40hrs, days)
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Our Unit Coordinators play a vital role in ensuring the smooth and efficient operation of the unit by serving as a key liaison between patients, visitors, and clinical staff. This role partners closely with nursing teams to coordinate daily patient flow, including clear and timely communication related to admissions, discharges, and transfers, while delivering outstanding service in every interaction. The Unit Coordinator supports efficient patient care by coordinating admissions, assisting providers, and ensuring timely access to supplies and essential information. The role requires responding promptly to patient needs, welcoming and assisting visitors, and navigating clinical systems to maintain seamless operations. Additionally, the Unit Coordinator is responsible for managing equipment and patient valuables with accuracy and accountability, contributing to a safe and well‑organized care environment. The schedule for this role is Monday through Friday, 7:00 AM–3:30 PM.
Requirements
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years related work experience required.
- Prior customer service experience.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff and admission facilitator.
- Assists providers and ensures availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
- Utilizes all available information systems that support unit-based operations such as provider order entry, bed tracking, nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
- Serves as a point person for resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies and outside purchases.
- Coordinates special purchase for patient care needs (e.g. specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit-based patient value program.
- Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
- Reports unresolved losses to Operations Coordinator.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
