Unit Clerk (NCS) - Mayor's Office of Employment Development

City of Baltimore•Benton, AR

1d•Onsite

About The Position

Welcome to the City of Baltimore! The City of Baltimore offers a fulfilling career with opportunities to drive social impact and serve its citizens, providing skills and growth opportunities. The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives for Baltimore City employees and job seekers, aiming to enhance the local economy and deliver economic justice. MOED's vision is to create an equitable workforce system that ensures viable economic opportunities for all residents, especially those generationally and systemically disadvantaged, and to ensure employers have the human resources to grow and prosper. YouthWorks is one of Baltimore City’s youth employment programs under MOED, connecting Baltimore city residents aged 14-21 with work opportunities to earn money, gain workforce skills, and experience. Youth workers are exposed to career opportunities and financial education. YouthWorks is committed to ensuring access for those most impacted by systemic racism, youth receiving public assistance, low-income families, and youth involved with the Department of Juvenile Services. This Unit Clerk position is a service delivery role providing direct support to a YouthWorks unit, which comprises approximately 30-50 worksites employing 500-700 youth. Assignments are carried out in accordance with Baltimore City (COB) and MOED - Youth Services Division procedures and policies. The work is performed under the supervision of an MOED administrative superior.

Requirements

Have a high school diploma or GED equivalent
At least 1 year of customer service experience
Three years of experience working in the human services field with youth programs
Ability to pass a mandatory criminal background check
Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations
Must be willing to use personal vehicle for the completion of assigned duties daily as needed
Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday
Must be flexible to work some evening and weekend hours
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit
PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE
YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING
Ability to review and process a large volume of data to meet or exceed daily quota
Ability to work in a fast-paced environment
Solid ability to operate Microsoft Office software and Google Suite
Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)
Detailed oriented
Solid data entry ability
Solid time management skills to effectively manage multiple priorities
Solid verbal and written communication skills
Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality
Solid skills to quickly evaluate service delivery issues and identify resolution

Responsibilities

Answer, screen, and direct calls to the appropriate person or unit
Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment
Assisting youth & worksites with/ YW application
Assisting with registration sessions, community events, etc.
Complete end-of-summer worksite activity review forms for assigned worksites
Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders
Process and approve timesheet records for youth participants
Organize, file, and scan documents to worksite folders and the YouthWorks system
Ensure youth participant E-folders meet audit guidelines
Ensure accurate data entry and filing
Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
Distribute MTA Charm Cards, paycards, and/or checks to youth participants
Perform quality review of 75 records daily
Maintain accurate daily work logs
Run worksite and youth reports daily
Assist with assigning youth to worksites
Confirm and verify hours worked for youth participants
Process and submit youth participant timesheets
Investigate, document, and resolve payroll issues
Investigate, document, and resolve all youth and worksite concerns and issues
Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff
Assist with coordination and facilitation of YW program events (YouthWorks sessions, drop-off appointments, etc.)
Operate office equipment (i.e, multi-line telephone system, copiers, scanner, and laptop/desktop computer)
Inventory office supplies and materials for the unit
Assist with the setup and breakdown of materials and equipment
Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity
Perform other related work assignments as directed