Chief of Emergency Operations, Operations Officer V (NCS) - Mayor's Office of Homeless Services

Baltimore City • Baltimore, MD

1d

About The Position

The Mayor's Office of Homeless Services (MOHS) is the designated lead agency for the CoC and works to implement federal, state, and local policy and best practices in addition to administering and monitoring homeless services grants. MOHS administers approximately $75 million annually for programs that include street outreach, emergency shelters, transitional housing, rapid rehousing, permanent supportive housing, Housing Opportunities for Persons with AIDS (HOPWA), meal programs, and eviction prevention. Each year, through a network of partner providers, the homeless services program delivers housing and supportive services to over 25,000 individuals and families. More information can be found at: https://homeless.baltimorecity.gov/ The Mayor’s Office of Homeless Services seeks an experienced Chief of Emergency Operations who possesses strong leadership and problem-solving skills; is experienced and knowledgeable about Federal, State and local regulations governing emergency shelters and outreach teams who serve constituents experiencing homelessness. This position will play a critical role in promoting the mission of MOHS to make homelessness rare and brief in Baltimore City. The position includes oversight of six (6) year-round emergency shelters, day centers, and responsible for implementing oversight of (6) year-round emergency shelters, day centers, and being responsible for implementing hypothermia shelters during winter season. and reports to the Deputy Director.

Requirements

• Have a bachelor’s degree in business administration, Public Administration, Social Work, or a related field.
• Have more than 5 years of progressively responsible experience in homeless services
• Vision, creative thinking, and strong sense of urgency necessary to achieve the successful implementation of MOHS’s mission.
• Demonstrated success in implementing policies, procedures and programs with success in decreasing the client’s length of time experiencing homelessness and increasing permanent housing outcomes for clients experiencing street homelessness or in emergency shelters.
• Extensive knowledge and experience of Federal and State homeless grants management, including grant rules and regulations.
• Demonstrated track record of success in executive management and establishing strong collaborative relationships with community, business, and elected leaders.
• Ability to interpret and apply a variety of laws, rules, regulations, standards, and procedures.
• Ability to coordinate the activities of various organizational units; ability to plan, direct, organize, and direct the work of others; ability to supervise and support staff.
• Ability to provide strong leadership in a changing government environment with strong working knowledge of public administration in municipal government, contracts, and grants management; program and staff development and political acumen; must be comfortable working in a complex public service organization with rapidly changing issues needs and challenges.
• Ability to exercise judgment and discretion in applying and interpreting departmental policies, laws, rules, regulations and procedures; ability to develop and install program procedures; ability to develop and install program procedures; ability to develop and implement policies and procedures to ensure program compliance.
• Ability to develop and promote a culture of quality customer service.
• Embody the attributes of principled leadership, trusteeship, values, ethics, commitment, honesty, and vision.
• Understand the social determinants of health and opportunities for effective partnerships to impact areas outside of Homeless Services.
• Housing Resources – Thorough knowledge of housing programs, housing resources, as well as federal, state and local requirements and regulations as they relate to Fair Housing.
• Knowledge of organizations and agencies that support homeless individuals and families.
• Knowledge of prevention strategies for homelessness.
• Management of Personnel – Knowledge of leadership techniques, principles and procedures to assign, schedule, supervise, train and evaluate the work of assigned staff.
• Knowledge of office systems, practices and administration.
• Customer Service — Considerable knowledge of principles and processes for providing customer service. This includes meeting and communicating quality standards for services, and evaluation of customer satisfaction.
• Case Management – Thorough knowledge of case management techniques, principles and practices to evaluate and coordinate the delivery of public assistance to program participants.
• Judgment/Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Interpersonal Relationship - Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments, organizations, and vendors.
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.
• Communication - Excellent ability to communicate complex ideas effectively so others will understand. Excellent ability to listen and understand information and ideas presented verbally or in writing. Ability to prepare detailed technical reports, manuals and studies.
• Coordination of Work – Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Performs a broad range of supervisory responsibilities over others.
• Accounting and Budgeting - Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ economic and accounting principles and practices in the analysis and reporting of financial data.

Nice To Haves

• A master’s degree and proficiency in the Homeless Management Information System (HMIS) is preferred.

Responsibilities

• Develops and executes MOHS advocacy agenda in conjunction with the Agency Director, including legal, regulatory, and sustainability polices that will accelerate MOHS’s mission.
• Oversight of the managers of the following teams within the Mayor’s Office of Homeless Services – Emergency Services, Outreach, and Housing. In addition, the incumbent ensures internal and external coordination among the teams to ensure clients are connected to shelters, supportive services and housing supports that lead to housing stability.
• Oversees full compliance with all applicable federal and state legal mandates as well as compliance with agency standards and regulatory requirements that governs emergency shelters.
• Supervises management of program capacity; oversees the timely provision of bed assignments for new and returning clients and will work closely with shelters to ensure accuracy of shelter census and bed availability.
• Manages the provision of social services, provides direction and support to ensure programmatic goals and objectives are achieved, clients’ social service needs are met, and independent living plans are developed, monitored, and executed.
• Participate in bi-weekly case conferences with emergency shelters, housing providers and internal staff to address and resolve barriers that are impeding clients’ ability to successfully exit shelter.
• Manages external relationships with community groups and the local Community Board to address community concerns and promote good relations.
• Directs the administrative functions of the facility to ensure that staff adhere to City and Agency policies and procedures with respect to time and leave regulations, absence control provisions, overtime allocations and control plans.
• Foster compliance with the Agency Code of Conduct and enforce any other applicable City, State, and Federal directives.
• Identifies and provides recommendations on improvements across the organization and helps to solve core problems within the organization; provides tactical support to implement programmatic ideas and strategies and other MOHS staff in their interactions by tracking the ongoing status of each relationship and providing recommendations for next steps.
• Oversee the preparation and administration of program budgets, develops budget recommendations, and monitors expenditures.
• Participates on committees, task forces to coordinate and target available resources for the homeless; analyze data, evaluate performance, and identify program changes and improvements to effectively prevent, reduce and end homelessness
• Responsible for developing and coordinating the compilation of complex narrative and statistical reports and memoranda for the Agency Director’s review and approval.
• Works with Data & Performance to analyze data, evaluate performance, and identify program changes and improvements to effectively prevent, reduce and end homelessness, including maintenance of a master tracker and organizational relationship management
• Responds to public inquiries, complaints, requests/suggestions and ensure accurate information is disseminated regarding homelessness and available programs.
• Maintains professional knowledge through such means as attending seminars, conferences, reviewing professional publications and participating in professional organizations.
• Performs other related duties as assigned.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees