Unit Clerk - Neonatal ICU

Tenet • Detroit, MI

2d • Onsite

About The Position

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine, offering surgical services including general, thoracic, reconstructive and cardiovascular, and advanced diagnostic imaging technology. The Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care across multiple locations. The hospital is committed to providing exceptional patient care in a supportive and collaborative environment, offering team members the opportunity to work with advanced technology and contribute positively to patients' lives. Under direct supervision and according to established policies and procedures, the Unit Clerk performs a variety of clerical, reception, logistical, customer service, and sitter duties for an assigned patient care service or nursing unit. This role involves operating an on-line computer terminal to transcribe orders and manage patient information, and, as required by the patient population, reviewing patient telemetry monitors. The Unit Clerk may also perform other duties in support of the unit.

Requirements

• High school graduate or equivalent.
• Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.

Nice To Haves

• Previous hospital experience preferred.
• Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes, preferred).

Responsibilities

• Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format.
• Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth.)
• Orders stock and maintains inventory of supplies (office and patient care).
• Has knowledge of most current downtime policy and performs downtime processes as delegated.
• Makes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed.
• Maintains unit log requisition and equipment books.
• Files and stores records as delegated.
• Picks up and returns equipment/supplies from other units, as requested.
• Enters all work order requests into Tool Time. Reports to next shift any outstanding requests.
• Replaces toner and paper in printer and fax as needed.
• Enters CIS requests as directed. Orders and maintains par level of unit/office supplies as directed.
• Collects and records data (clinical and non clinical, such as Core Measures, Restraints, PI, audits and so forth).
• Prepares and copies paper chart as directed for discharge or transfer.
• Verifies unit census as directed (LINK) and discharges patients from LINK when appropriate.
• Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth.
• Reboots designated programs, such as Wireless on Wheels (WOWs).
• Counts/ensures security of hardware/devices.
• Charges wireless phones, handheld devices and Wireless on Wheels devices.
• Reboots PCLA and checks for current information.
• Reboots PCs on unit.
• Manages Telemetry equipment as directed by accounting for presence or absence of equipment through unit specific activities such as counting units and logging counts.
• Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol.
• Ensures office equipment is in working order.
• Opens help desk tickets and enters Tool Time request.
• Participates in Patient Courtesy Rounds as assigned.
• Greets visitors and families.
• Orients Patients and Families to patient room/environment.
• Answers call lights.
• Answers phones.
• Prepares/sends thank you cards for discharged patients.
• Schedules follow-up or discharge appointments for patients.
• Assists with First Fill Program.
• Maintains patient (DC) discharge log.
• Supports the Customer Service survey process at patient discharge.
• Orients new staff.
• Arranges transportation at discharge when needed; maintains cab vouchers/bus tickets.
• Monitors PAL: notifies nursing staff of stat and new orders.
• Assists physicians and other prescribers with EMR and CPOE.
• Monitors Telemetry equipment.
• Performs errands as assigned.
• Performs Helping Hands assistance to patients by answering call lights and responding to simple patient requests (i.e. delivering box of tissues or face towel to patient.)
• Assists with Medical Records copying process as necessary.
• Arranges for transportation of patients to various inpatient departments/appointments at Non-DMC facilities.
• Schedules diagnostic testing.
• Pages personnel as requested.
• Assists with patient property process.
• Labels patient rooms with appropriate information (i.e. name, diet, precautions as determined by patient order).
• Maintains Bedside clipboard and appropriate paperwork on the clipboard.
• Performs Bed Tracking data entry for bed cleaning.
• Attends in-services as mandated by unit leadership team/designee.
• Checks e-mail, reads memos, signs off staff meeting minutes within 14 days of posting.
• Attends scheduled Clerical meetings.
• Supports Process Improvement Initiatives as determined by unit/site.
• Observes and monitors assigned patient(s) behavior.
• Accompanies patient(s) for clinical studies.
• Documents pertinent data for observations.
• Notifies appropriate nursing personnel when necessary.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees