Unit Clerk - Neonatal ICU

Tenet Healthcare • Detroit, MI

6h • Onsite

About The Position

Children’s Hospital of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. Under direct supervision, and according to established policies and procedures, the Unit Clerk performs a variety of clerical, reception, logistical, customer service and sitter duties for an assigned patient care service or nursing unit. This role involves operating an on-line computer terminal to transcribe orders and enter/retrieve/correct patient information. As required by the patient population, the Unit Clerk also reviews patient telemetry monitors and may perform other duties in support of the unit.

Requirements

• High school graduate or equivalent.
• Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.

Nice To Haves

• Previous hospital experience preferred.
• Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes, preferred).

Responsibilities

• Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format.
• Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth.)
• Orders stock and maintains inventory of supplies (office and patient care).
• Has knowledge of most current downtime policy and performs downtime processes as delegated.
• Makes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed.
• Maintains unit log requisition and equipment books.
• Files and stores records as delegated.
• Picks up and returns equipment/supplies from other units, as requested.
• Enters all work order requests into Tool Time. Reports to next shift any outstanding requests.
• Replaces toner and paper in printer and fax as needed.
• Enters CIS requests as directed. Orders and maintains par level of unit/office supplies as directed.
• Collects and records data (clinical and non clinical, such as Core Measures, Restraints, PI, audits and so forth).
• Prepares and copies paper chart as directed for discharge or transfer.
• Verifies unit census as directed (LINK) and discharges patients from LINK when appropriate.
• Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth.
• Reboots designated programs, such as Wireless on Wheels (WOWs).
• Counts/ensures security of hardware/devices.
• Charges wireless phones, handheld devices and Wireless on Wheels devices.
• Reboots PCLA and checks for current information.
• Reboots PCs on unit.
• Manages Telemetry equipment as directed by accounting for presence or absence of equipment through unit specific activities such as counting units and logging counts.
• Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol.
• Ensures office equipment is in working order.
• Opens help desk tickets and enters Tool Time request.
• Participates in Patient Courtesy Rounds as assigned.
• Greets visitors and families.
• Orients Patients and Families to patient room/environment.
• Answers call lights.
• Answers phones.
• Prepares/sends thank you cards for discharged patients.
• Schedules follow-up or discharge appointments for patients.
• Assists with First Fill Program.
• Maintains patient (DC) discharge log.
• Supports the Customer Service survey process at patient discharge.
• Orients new staff.
• Arranges transportation at discharge when needed; maintains cab vouchers/bus tickets.
• Monitors PAL: notifies nursing staff of stat and new orders.
• Assists physicians and other prescribers with EMR and CPOE.
• Monitors Telemetry equipment.
• Performs errands as assigned.
• Performs Helping Hands assistance to patients by answering call lights and responding to simple patient requests (i.e. delivering box of tissues or face towel to patient.)
• Assists with Medical Records copying process as necessary.
• Arranges for transportation of patients to various inpatient departments/appointments at Non-DMC facilities.
• Schedules diagnostic testing.
• Pages personnel as requested.
• Assists with patient property process.
• Labels patient rooms with appropriate information (i.e. name, diet, precautions as determined by patient order).
• Maintains Bedside clipboard and appropriate paperwork on the clipboard.
• Performs Bed Tracking data entry for bed cleaning.
• Attends in-services as mandated by unit leadership team/designee.
• Checks e-mail, reads memos, signs off staff meeting minutes within 14 days of posting.
• Attends scheduled Clerical meetings.
• Supports Process Improvement Initiatives as determined by unit/site.
• Observes and monitors assigned patient(s) behavior.
• Accompanies patient(s) for clinical studies.
• Documents pertinent data for observations.
• Notifies appropriate nursing personnel when necessary.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees