Unified Communications Engineer

Abile Group, Inc. • Fort Meade, MD

33d

About The Position

Abile Group has an exciting and challenging opportunity for a Unified Communications Engineer supporting an Intelligence Community Customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Requirements

• Clearance Required: TS/SCI with ability to obtain CI Poly.
• Degree and Years of Experience: 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.
• Required Certifications: Information Assurance Technical (IAT) III Certification.
• Experience utilizing trouble ticket systems like ServiceNow.
• Excellent customer service, writing and oral communication skills.
• In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.
• Demonstrated experience as a Network Administrator.
• Ability to multitask and work in a fast-paced environment.
• Problem analysis and problem solving.
• Attention to detail and accuracy.
• Customer Service oriented.

Nice To Haves

• ITIL Foundations certification desired
• Professional-level Cisco certifications desired.
• Experience with cloud based unified communications solutions.
• Appropriate security certifications centering on networking and unified communications.
• Experience with VTC systems and their integration within unified communications platforms.
• Effective Communication skills - verbal and written.

Responsibilities

• Reviews and analyzes the existing Unified Communications infrastructure and makes recommendations for enhancement.
• Engineers Unified Communications solutions to meet new requirements and enhancements to existing Unified Communications services to include identifying hardware refresh recommendations.
• Performs an AoA for periodic Unified Communications hardware refreshes following all.
• Changes Management processes.
• Creates and documents requisite network configuration.
• Performs design, project management, acceptance testing, and vendor assessment activities.
• Communicates with internal and external groups to determine communications requirements and prepares engineering specifications to ensure functional requirements are met.
• Ensures the accuracy and completeness of systems documentation.
• Helps in the design and the development of system equipment, as well as installing, and testing system equipment and implementing procedures to make all components operational.
• Involvement in all aspects of service delivery, from carrying out feasibility exercises and determining connectivity and signal access, to preparing detailed, technical, and operational documentation.

Benefits

• Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.
• Abile Group provides a comprehensive package of benefits including employer subsidized Medical and Dental, generous PTO, and 401(k) with Employer match after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees