Senior Unified Communications Engineer

Tyto Athene•Washington, DC

10h•$130,000 - $140,000

About The Position

Tyto Athene is searching for a Sr. Unified Communications Engineer to support our team. Responsibilities: Provide support for Communication Server 2100 (CS2100), Ribbon AS (standalone and Geo configurations), and Cisco Call Manager cluster with SRST CMEs. Provide Tier 1 and 2 support for Cisco CUCM, CUC, CSSM, and UCCX systems (version 8 thru 14.x). Provide support for customer labs running CRQM, SIP deployments, and CS2100 demonstrations. Provide next level support to Network Enterprise Technical Support (NETS), Pre-Inservice (PI), and Global Technical Assistance Center (GTAC) groups. Experienced with deployment of CICM, SIP, SCCP, and secure phones, making the necessary CSLAN updates to accommodate for various levels of network security. Perform Network Engineering in establishing a network specbook template and auditing customer site specbook. Performed integration support and interop testing between Ribbon AS and Microsoft Mediation server for MS Teams. MS Teams admin responsible for adding Teams phone service with Direct Routing via Ribbon/Sonus 5400 SBCs. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Requirements

Valid driver's license
Ability to obtain Public Trust Clearance: Public Trust Clearance required

Responsibilities

Provide support for Communication Server 2100 (CS2100), Ribbon AS (standalone and Geo configurations), and Cisco Call Manager cluster with SRST CMEs.
Provide Tier 1 and 2 support for Cisco CUCM, CUC, CSSM, and UCCX systems (version 8 thru 14.x).
Provide support for customer labs running CRQM, SIP deployments, and CS2100 demonstrations.
Provide next level support to Network Enterprise Technical Support (NETS), Pre-Inservice (PI), and Global Technical Assistance Center (GTAC) groups.
Experienced with deployment of CICM, SIP, SCCP, and secure phones, making the necessary CSLAN updates to accommodate for various levels of network security.
Perform Network Engineering in establishing a network specbook template and auditing customer site specbook.
Performed integration support and interop testing between Ribbon AS and Microsoft Mediation server for MS Teams.
MS Teams admin responsible for adding Teams phone service with Direct Routing via Ribbon/Sonus 5400 SBCs.