Unified Communications Engineer

Abile Headquarters•Springfield, VA

22h

About The Position

Abile Group has an exciting and challenging opportunity for a Unified Communications Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally. Contributes to completion of specific engineering programs and projects Develops solutions to a variety of complex engineering problems Performs complex system designs, development, and integration from the start of a systems life cycle to the end Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools Performs complex systems modeling, simulation, and analysis Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems Prepares and maintains documentation for processes and procedures related to engineering projects Maintains current knowledge of rapidly changing technology Coaches and provides guidance to less-experienced professionals Serves as a team or task lead Collaborates with customer management staff and management to coordinate and implement system level changes and activities, demonstrates the ability to make rational and objective judgments based on facts, information, and company procedures.Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives. Takes ownership of support issues and work towards successful resolution with customers. Provides technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools. Oversees the daily operations of customer phones across multiple systems, ensuring efficient and reliable performance. Manages projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.

Requirements

Clearance Required: TS/SCI
Degree and Years of Experience: Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience. 5+ years of related systems engineering experience in Unified Communications.
Strong understanding of Unified Communications design, requirements, and functions.
Expert-level technical proficiency in Unified Communications system administration.
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
Coordinate with source data custodians to understand the data required for specific requirements.
Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
Conduct integration proof of concept testing as required.
Provide weekly status reports to managers and stakeholders.
Strong expertise in WAN network facilities and protocols.
Demonstrated attention to detail and a logical approach to manipulating large data sets.
Excellent interpersonal, oral, and written communication skills.

Responsibilities

Contributes to completion of specific engineering programs and projects
Develops solutions to a variety of complex engineering problems
Performs complex system designs, development, and integration from the start of a systems life cycle to the end
Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Performs complex systems modeling, simulation, and analysis
Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems
Prepares and maintains documentation for processes and procedures related to engineering projects
Maintains current knowledge of rapidly changing technology
Coaches and provides guidance to less-experienced professionals
Serves as a team or task lead
Collaborates with customer management staff and management to coordinate and implement system level changes and activities, demonstrates the ability to make rational and objective judgments based on facts, information, and company procedures.
Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives.
Takes ownership of support issues and work towards successful resolution with customers.
Provides technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
Oversees the daily operations of customer phones across multiple systems, ensuring efficient and reliable performance.
Manages projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.