Unified Communications Engineer

Caris Life Sciences•Phoenix, AZ

About The Position

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary As a Unified Communications Engineer you will be responsible and play a key role in our organizational Service Delivery strategy. You will work collaboratively and consult with business line owners throughout the organization to ensure departmental and organizational service delivery needs are met. Looking towards the future of Caris Life Sciences and as the organization grows and changes strategically you should bring a forward-thinking vision.

Requirements

Bachelor’s Degree in relevant field(s) of study such as healthcare administration, security management, management information systems, or business administration or equivalent professional experience required.
8+ years of Unified Communications experience with managing and maintaining a medium to large, complex, and highly resilient voice, enterprise-wide video and collaboration infrastructure may be substituted for the educational requirement.
Proven abilities in problem management, process analysis and root cause analysis.
Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.
Knowledgeable in the practice of audit response, and application of appropriate Controls including people, process, and technology.
Ability and willingness to be available for on call shifts and special afterhours projects.

Nice To Haves

MS Teams, Zoom, WebEx admin experience
Migration to and from cloud experience
Carrier negotiation experience
Trunking troubleshooting skills
Vendor point of contact for enterprise solutions experience

Responsibilities

Provide expertise in technical support for voice, video, and collaboration services.
Designs, manages, and maintains a large, complex, and highly resilient voice, video, and collaboration infrastructure.
Collaboratively leads technology project planning for both short- and long-term solutions ensuring successful implementation and system maintenance are met to defined standards.
Advanced troubleshooting to isolate and diagnose network problems for routing, switching, and security as it relates to voice, video, and collaboration services.
Monitor effectiveness and efficiency of existing systems proactively.
Define and maintain alerting for alarms, alerts, and notifications
Provide administrative support for call center applications, including call reporting, call recording, and telecommunication software.
Routinely work with Contact Center stakeholders to ensure business needs and requirements are being met.
Assist in the creation of processes and procedures to manage voice, video, contact center and audio-visual security and operational stability.
Provide implementation support for endpoints, trunking, new equipment, and ancillary telecom/AV devices
Maintains architecture design documentation for assigned systems.
Maintains knowledge base of UC infrastructure designs.
Monitors and reviews metrics for all responsible systems and reports issues to management.
Proactively provide forecasting for system limitations and licensing needs.
Responsible for providing timely, relevant voice, video, contact center and audio-visual analytical information.
Communicates complex technical information to team members as well as department leadership.