Unified Communications Engineer

Tria Federal•Suitland, MD

13h•$120,000 - $135,000•Onsite

About The Position

Tria Federal is seeking an Advanced Unified Communications Engineer to design, implement, and maintain cutting-edge communication solutions that enhance collaboration across our organization. The ideal candidate will have extensive experience in unified communications technologies, a strong understanding of network infrastructure, and a passion for optimizing communication systems. This position is required to: Architect and integrate unified communications platforms Collaborate with IT leadership on long-term unified communications strategy Ensure system performance and security Evaluate existing communications environments and recommend improvements Maintain documentation and ensure compliance with relevant standards and policies

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., Cisco, Avaya, Microsoft) preferred
10+ years of overall professional experience
Five (5) years of experience in a technical leadership or supervisory role with Microsoft Teams audio and video technologies (Poly HP Mini PCs, Poly Studio E70 Cameras, Poly GC8 Touch Controllers, Fiber Optic USB Cables)
Five (5) years of experience with Microsoft Teams Room Pro Management for room system administration, monitoring, and troubleshooting
Five (5) years of experience testing and implementing LAN technologies, computer-based applications, and NetGear audio and video switches
Five (5) years of networking administration experience in a large organization or corporation, including IPTV technologies (AvediaServer Software, AvediaStream C1210, IPTV Decoders)
Five (5) years of experience working with Windows Server operating systems, TCP/IP (IPv4 and/or IPv6), and Digital Signage technologies (AvediaServer)
Five (5) years of experience working with DNS and audio/video systems (QSC, Stewart audio, Bose speakers, Epson Projectors, Shure microphone-supported A/V hardware)
Five (5) years of experience evaluating and identifying A/V deficiencies, recommending performance improvements, and managing audio and microphone systems
Ten (10) years of experience administering, operating, maintaining, and securing large-scale videoconferencing, web streaming, Voice-over-IP (VoIP), IPTV, digital signage, and audio/video environments
ABILITY TO OBTAIN A DOL PUBLIC TRUST CLEARANCE (Must be a U.S. Citizen or Green Card Holder residing in the United States for more than 3.5 years

Nice To Haves

CCNP Collaboration certification
Strong designing skillset with VoIP, SIP, and related protocols including Poly HP Mini PCs, Poly Studio E70 Cameras, Poly GC8 Touch Controllers, and Fiber Optic USB Cables
Experience with AMX control systems for audio/video and room environment automation
Experience with Apple iPad for A/V room control, device provisioning, and user interface operation in enterprise conference spaces
Experience with cloud-based communication solutions including configuring Crestron and Shure A/V equipment, vBrick Video Encoder, and vBrick 9000 Presenters
Familiarity with general network infrastructure equipment (routers, switches, firewalls, QoS) with a focus on AvediaStream C1210 capabilities and NetGear AV switches
Proficiency administering IPTV technologies (AvediaServer Software, IPTV Decoders) and Digital Signage technologies (AvediaServer)
Experience with supported hardware such as Epson Projectors
Excellent problem-solving skills with the ability to work independently
Strong communication skills with the ability to convey technical information to non-technical stakeholders
Proficiency drafting standard operating procedures, creating user manuals, and formulating implementation strategies and processes
Ability to adapt to new audio and video technologies

Responsibilities

Architect and deploy unified communications solutions (e.g., VoIP, video conferencing, instant messaging) that meet organizational needs
Collaborate with cross-functional teams to ensure seamless integration of communication systems with existing infrastructure
Work with IT leadership to develop a long-term strategy for unified communications that aligns with business goals
Stay updated on emerging unified communications technologies and recommend innovative solutions
Manage audio and video performance and maintain systems security via patches, technical refreshes, and upgrades
Evaluate current audio and video networks, identify deficiencies, and recommend performance improvements
Assume technical leadership or supervisory responsibilities as required
Monitor system resource allocation and utilization and perform capacity planning
Maintain expertise and advise management on current technologies
Demonstrate excellent organizational and project planning skills as a visionary and self-starter
Recommend equipment, parts, maintenance, licensing, and software required in support of the System Improvement Plan
Monitor, troubleshoot, and resolve unified communications system issues to ensure high availability and performance
Create and maintain comprehensive documentation for system architecture, configurations, and processes
Ensure compliance with industry standards and company policies related to communication technologies