Unified Communication Engineer

Houston Community College

About The Position

Responsible for the general design, planning, configuration, implementation and systems management of Houston Community College’s Cisco Unified Communications / Voice over IP telephony environment. Provide leadership in IT for the development of highly appropriate, tightly integrated, consistently available, secure, flexible, and fault-tolerant IP Telephony systems. Develop and maintain a comprehensive and successful Unified Communications plan. Create, develop, design and install solutions to complex technical, procedural, and logistical problems. Design, implement, and test information technology security mechanisms and systems in the context of the IP Telephony infrastructure. Identify, develop, test and implement new technologies. Respond appropriately to needs and requirements assessments from Information Technology. Assist in creating and developing formal guidelines and policies to ensure appropriate systems support and designs. Work with IT staff and appropriate members of the District / Colleges to provide responsive solutions and options for problems and opportunities. Monitor the development of new standards with IP Telephony technologies. Act as a consultant to other departments regarding IP Telephony design and support meetings, events, projects, and design assistance. Complete projects and tasks independently and with limited direct supervision. May drive/walk to other HCC buildings/campuses. Perform other duties, tasks and assignments as required.

Requirements

Bachelor’s degree in Information Systems, Computer Science or related field required
4 years directly related experience plus an industry recognized networking certification may be considered in lieu of required degree
5 years combined experience of hands-on configuration and administration of a unified call center and emergency responder platform in a large fully-redundant enterprise environment, working in an environment with converged, structured cabling systems or network/systems architecture and administration, and routing and switching is required
Valid Texas Driver License
MS Office Programs
Information Management Systems
Project Management
Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively

Nice To Haves

Formal certification in Layer 3 networking technologies is preferred

Responsibilities

Provide leadership in IT for the development of highly appropriate, tightly integrated, consistently available, secure, flexible, and fault-tolerant IP Telephony systems.
Develop and maintain a comprehensive and successful Unified Communications plan.
Create, develop, design and install solutions to complex technical, procedural, and logistical problems.
Design, implement, and test information technology security mechanisms and systems in the context of the IP Telephony infrastructure.
Identify, develop, test and implement new technologies.
Respond appropriately to needs and requirements assessments from Information Technology.
Assist in creating and developing formal guidelines and policies to ensure appropriate systems support and designs.
Work with IT staff and appropriate members of the District / Colleges to provide responsive solutions and options for problems and opportunities.
Monitor the development of new standards with IP Telephony technologies.
Act as a consultant to other departments regarding IP Telephony design and support meetings, events, projects, and design assistance.
Complete projects and tasks independently and with limited direct supervision.
May drive/walk to other HCC buildings/campuses.
Perform other duties, tasks and assignments as required.