Unified Comms Admin II

United Wholesale Mortgage•Pontiac, MI

10d•Onsite

About The Position

We have an exciting opportunity for a Unified Communications Administrator to join our team of experts and be involved in the rare opportunity to support a new facility and all of United Wholesale Mortgage’s operations. You will ensure the stable operation of our enterprise voice environment using a Plan, Build, Operate model.

Requirements

2+ years of experience in Information Technology
Basic understanding of TCP, UDP, SIP and VoIP concepts
Configuring, troubleshooting and maintaining networking systems
Communicate technical issues and solutions in a clear, simple and understandable way
Microsoft Office experience (Word, Excel, PowerPoint)
Experience working in ticketing systems (ServiceNow)
Onsite, full-time attendance

Nice To Haves

Computer-related degree or equivalent experience, or applicable certifications (Network+, A+)
Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Financial Services industry experience

Responsibilities

Support UWM Team Members by building new hires, moves/adds/changes, application access & trouble tickets
Perform basic administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Monitor Unified Communication system applications to ensure peak performance
Handle 1st level incident/trouble tickets & escalate to appropriate persons or groups if necessary
Assist in monthly system patching & testing of Unified Communication systems
Provide regular status on tasks accomplished, current issues & progress toward goals
Creates and maintains documentation as it relates to standard operating procedures
Monitors and tests voice network performance, and provides performance statistics and reports
Collaborate with other team members across IT and the business
Participate in rotating on-call coverage or emergency response as needed

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi