Unified Communications Administrator II

UWM•Pontiac, MI

3d•Onsite

About The Position

We have an exciting opportunity for a Unified Communications Administrator to join our team of experts and be involved in the rare opportunity to support a new facility and all of United Wholesale Mortgage’s operations. You will ensure the stable operation of our enterprise voice environment using a Plan, Build, Operate model. WHAT YOU WILL BE DOING Support UWM Team Members by building new hires, moves/adds/changes, application access & trouble tickets Perform basic administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise Monitor Unified Communication system applications to ensure peak performance Handle 1st level incident/trouble tickets & escalate to appropriate persons or groups if necessary Assist in monthly system patching & testing of Unified Communication systems Provide regular status on tasks accomplished, current issues & progress toward goals Creates and maintains documentation as it relates to standard operating procedures Monitors and tests voice network performance, and provides performance statistics and reports Collaborate with other team members across IT and the business Participate in rotating on-call coverage or emergency response as needed WHAT WE NEED FROM YOU Must-Have: 2+ years of experience in Information Technology Basic understanding of TCP, UDP, SIP and VoIP concepts Configuring, troubleshooting and maintaining networking systems Communicate technical issues and solutions in a clear, simple and understandable way Microsoft Office experience (Word, Excel, PowerPoint) Experience working in ticketing systems (ServiceNow) Onsite, full-time attendance Nice-To-Have: Computer-related degree or equivalent experience, or applicable certifications (Network+, A+) Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise Financial Services industry experience THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you’ll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Requirements

2+ years of experience in Information Technology
Basic understanding of TCP, UDP, SIP and VoIP concepts
Configuring, troubleshooting and maintaining networking systems
Communicate technical issues and solutions in a clear, simple and understandable way
Microsoft Office experience (Word, Excel, PowerPoint)
Experience working in ticketing systems (ServiceNow)
Onsite, full-time attendance

Nice To Haves

Computer-related degree or equivalent experience, or applicable certifications (Network+, A+)
Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Financial Services industry experience

Responsibilities

Support UWM Team Members by building new hires, moves/adds/changes, application access & trouble tickets
Perform basic administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Monitor Unified Communication system applications to ensure peak performance
Handle 1st level incident/trouble tickets & escalate to appropriate persons or groups if necessary
Assist in monthly system patching & testing of Unified Communication systems
Provide regular status on tasks accomplished, current issues & progress toward goals
Creates and maintains documentation as it relates to standard operating procedures
Monitors and tests voice network performance, and provides performance statistics and reports
Collaborate with other team members across IT and the business
Participate in rotating on-call coverage or emergency response as needed

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi