Unified Communications Engineer II

UWM•Pontiac, MI

8d•Onsite

About The Position

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Shore’s operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

Requirements

3+ years of experience in the administration of Cisco Unified Communication systems, specifically: Cisco Unified Communications Manager, Cisco Unity Connection
CUBE/Gateway troubleshooting experience
Experience supporting call recording applications
Vendor Relationship Management
Ability to communicate effectively with leadership, team members and clients
Experience working in ticketing systems (ServiceNow)
Comfortable in a fast-moving environment with ability to multitask and adapt, positive attitude and willingness to learn
Onsite, full-time attendance

Nice To Haves

Computer-related degree or equivalent experience, or CCNP Collaboration
Experience with VMware servers
e911 experience
Experience with scripting/API
Experience with Cisco Expressway/MRA, Cisco Contact Center Enterprise and Cisco Emergency Responder
Experience working with IT frameworks (Agile, ITIL)
Cisco IM&Presence

Responsibilities

Administration of Cisco Voice Applications and third party tools
Monitor communication server clusters to ensure peak performance
Troubleshoot, analyze, and resolve system outages and trouble tickets
Provide capacity, performance, uptime and security reporting
Maintain up-to-date documentation of system design, operation and procedure manuals
Assist with project implementations and other tasks
Participate in rotating on-call escalation coverage or emergency response
Provide in-person training and support to team members
Mentor other telecom team members

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi