Unemployment Specialist

UG2•Boston, MA

About The Position

Under the general direction of the Employer Services Manager, the Unemployment Specialist is responsible for effectively managing and administering unemployment claims through ADP Case builder portal. This role plays a critical part in minimizing the financial impact of unemployment claims on the organization by ensuring proper documentation and timely responses. At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace. Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.

Requirements

Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience).
Strong understanding of state unemployment insurance tax laws, regulations, and
Excellent communication skills, both written and verbal, with the ability to effectively communicate with internal stakeholders, employees, and government agencies.
Attention to detail and strong organizational skills to manage and maintain accurate
Analytical mindset with the ability to analyze data, identify trends, and provide
Familiarity with HR systems and software used for claims management is a (ADP Case Builder)
Ability to handle sensitive and confidential information with utmost professionalism and
Demonstrate proficiency with MS Office applications (excel, outlook, word)
Ability to work in a fast-paced, deadline-driven
Maintain the highest standard of ethics and discretion as a shared services
Ability to work both independently and in a team-oriented collaborative
Prior experience in managing unemployment claims or working with state unemployment agencies is preferred.

Nice To Haves

Knowledge of systems – ADP, EPAY, and ADP UCM, ADP Vantage
College degree – Minimum 2 years advanced education
Demonstrate expertise with MS Office applications (Excel, Outlook, Word, and PowerPoint)

Responsibilities

Claims Management: Handle the end-to-end process of managing unemployment claims including reviewing claims, gathering necessary information, and ensuring accurate documentation.
Claim Response: Prepare and submit timely and accurate responses to unemployment claims, providing relevant details about the employee’s separation from the company, employment history, and any other required
Fact Finding Interviews: Participate in fact-finding interviews conducted by the unemployment agency, providing accurate and comprehensive information related to the claim.
Documentation: Maintain organized and up-to-date records of unemployment claims, ensuring proper documentation of claim details, responses, and any related correspondence.
Appeal Process: Assist in preparing and submitting appeals when necessary, presenting a strong case on behalf of the employer during unemployment claim hearings or appeal proceedings.
Compliance: Stay up to date with unemployment insurance laws, regulations, and guidelines to ensure compliance and adherence to relevant policies.
Reporting: Prepare reports and analyze data related to unemployment claims, providing insights and recommendations to management for effective decision-making and strategies to lower UI tax
Communication: Liaise with internal stakeholders, such as HR, legal counsel, and operations personnel, to gather necessary information and collaborate on claim responses and strategies.
UI Tax Management: Collaborate with finance and payroll departments to ensure accurate reporting of wages and proper management of UI tax accounts to mitigate risks and maintain compliance.
Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements in managing unemployment claims to optimize outcomes and minimize costs.
Cross-Functional Training & Coverage: Crosstrain across Employer Services functions—under the oversight of Jacqueline Perez—including offboarding, garnishment administration, employment verifications (via The Work Number), mailed-in verification requests, and the Employee Services Provide backup support as needed to ensure seamless operational continuity.
Subject-Matter Expert Development & Training Delivery: Progress into a Subject-Matter Expert in UI claims administration and Employer Services processes. Collaborate with management to design and distribute training materials and sessions that equip HR and operational teams to understand the impact of UI claims—and their role in the claims process—with the goal of reducing UI tax exposure.