Unemployment Insurance Supervisor (Contribution)

State of Ohio • Columbus, OH

1d • $32 - $46 • Onsite

About The Position

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day Office of Unemployment Insurance Operations The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation. For more information, visit the ODJFS OUIO webpage at jfs.ohio.gov . What You Will Do Supervise a team of 8-10 examiners, specialists and senior specialists whose daily duties include\: Process employer and agent requests for account maintenance, monetary adjustments, posting payments to accounts and liability/status determinations received by phone and electronic methods. The supervisor will also manage one of the specific job functions listed above. Assign work to staff and respond to high level customer inquiries. Work with other supervisors within the office and vendors to ensure the quality performance of OUIO. Meet with the public to assist with problems and explain how UI law is applied to specific situations. Complete performance evaluations for team members. Monitor and evaluate staff performance. Identify performance issues and create improvement plans. Assist UI Manager with special projects. Conduct team meetings and attend sectional meetings to gather and disseminate information. Coordinate training classes for staff and monitor their progress. Challenges You will manage personnel matters, including disciplinary actions and handling frustrated customers, while documenting and tracking system issues through to resolution.

Requirements

• Option 1 : 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers’ compensation, human services or income tax law); AND 12 months training or experience in supervisory principles/techniques.
• Option 2 : Completion of undergraduate core program in public or business administration; AND 12 months training or experience in supervisory principles/techniques.
• Option 3\: Equivalent of minimum class qualifications for employment noted above.

Nice To Haves

• Knowledgeable in UI laws, employee development, interviewing, the operations of a personal computer and basic software.

Responsibilities

• Process employer and agent requests for account maintenance, monetary adjustments, posting payments to accounts and liability/status determinations received by phone and electronic methods.
• Assign work to staff and respond to high level customer inquiries.
• Work with other supervisors within the office and vendors to ensure the quality performance of OUIO.
• Meet with the public to assist with problems and explain how UI law is applied to specific situations.
• Complete performance evaluations for team members.
• Monitor and evaluate staff performance.
• Identify performance issues and create improvement plans.
• Assist UI Manager with special projects.
• Conduct team meetings and attend sectional meetings to gather and disseminate information.
• Coordinate training classes for staff and monitor their progress.
• Manage personnel matters, including disciplinary actions and handling frustrated customers, while documenting and tracking system issues through to resolution.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed