Underwriting Operations Product Lead, North America Agency

Mosaic Insurance • New York, NY

2d • $100,000 - $130,000

About The Position

Mosaic is looking for a North America Agency—Underwriting Operations Product Lead. This position is responsible for running the day-to-day UW operations for Mosaic’s Environmental and Excess Casualty product lines, including management of onshore delivery operations.

Requirements

• 6–10 years processing/supervising underwriting operational activities within North American insurance agency (e.g. submissions, clearance, binding/booking, etc); offshore operations experience is essential
• Processing/working with Environmental and Excess Casualty lines of business is essential
• Ability to communicate effectively with employees/customers, mitigate potential issues that arise
• Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity of operations
• Ability to work collaboratively with a geographically distributed team and quickly understand and adapt to new cultural norms/standards
• Ability to effectively manage offshore operations and drive maximum value from the relationship
• Ability to work with all levels of employees and management
• Self-motivated individual capable of working to a deadline when required
• Comfortable working with ambiguity in a young and maturing organization
• Strong use of computer software, including all Microsoft Office products (Excel, Word, PPT, Outlook, Power BI, etc); knowledge/experience working with policy administration systems

Nice To Haves

• Processing for a commercial/specialty insurance agency acting as coverholder of Lloyd’s is preferred

Responsibilities

• Provide daily management of all aspects of agency underwriting operations for Environmental and Excess Casualty lines of business
• Overall ownership of the delivery of agency UW operations for Environmental and Excess Casualty, ensuring timely and accurate services to Mosaic’s Syndicated Capital Management (SCM) partners
• Liaison/communicate with North America Environmental and Excess Casualty UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions
• Coordinate with international agency operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to SCM partners
• Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers
• Conduct monthly UW meeting to review Prior month end reporting (review through month-end report)
• Current status of submissions, binds, endorsements, etc
• Trends in queries (focusing on specific queries that need UW assistance and how to address them prior to being sent to UW)
• Trends in how data is received (prior to inception, within one month, within two months, etc)
• Provide regular reporting to UW product teams for open queries
• Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking
• Be key point person between onshore underwriting teams and offshore processing teams.
• Act as point of escalation for any UW offshore operations issues
• Perform quality control on sample of transactions processed by offshore teams
• Undertake, review, and develop optimal process flows.
• Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities
• Facilitate monthly, quarterly, and annual planning with Environmental and Excess Casualty UW teams to determine future operations resourcing requirements
• Ensure operating procedures and guidelines are in place, followed and maintained
• Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality
• Participate in projects to improve/automate operations, acting as subject matter expert for the Environmental and Excess Casualty product lines

Benefits

• Knowledge-driven, supportive, and collaborative entrepreneurial culture
• Very competitive total rewards compensation package, reflecting growth of the business
• Opportunity to build and grow the business
• Mosaic celebrates diversity, equity and inclusion.
• We embrace these pillars of excellence as crucial to our business success.
• We are an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed