Underwriting Assistant Manager- CL
About The Position
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. This position can be performed remotely for candidates who reside in Pennsylvania. Essential Functions: Supervises assigned underwriting team. Enforces guidelines and procedures established by Corporate Office Underwriting. Enforces underwriting guidelines and procedures specific to their branch territory. Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes. Implements strategies to address challenges to profit and drive that message throughout the underwriting unit. Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations. Coordinates with underwriters, marketing and branch management in the agency planning and review processes. Monitors progress of underwriters’ assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business. Seeks feedback from agents and takes action to improve their experience and grow profitable books of business. Manages existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships. Meets with and educates agents to develop their understanding of EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities. Communicates with agents proactively and anticipates agents and insureds’ needs. Identifies opportunities and potential barriers within agency relationships. Collaborates with marketing representatives to ensure agents receive superior customer experiences and underwriting responsiveness and select EMC as their insurer of choice. Oversees and monitors the workload and performance of assigned underwriting team. Develops team expertise and assists Underwriting Manager with succession planning, including identifying talent and implementing development plans for critical positions. Collaborates with team members to establish performance goals and monitors status. Conducts reviews and provides coaching. Interviews, hires, and recommends salary adjustments for team members. Resolves disciplinary issues. Identifies training needs and works with the Underwriting Manager and Administrative Services Manager (ASM) to provide training for team and encourages continuing education and ongoing quality improvement. Supports diversity and inclusion initiatives. Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes. Monitors business decisions made by team to ensure that underwriters operate within set guidelines, authority limits, rate goals, and branch service directives while matching price to quality across the book of business. Collaborates with manager to review updates received from Corporate Office Underwriting and communicates changes to team members. Performs audits on new business and renewals for compliance and quality of the underwriting being done in the unit.
Requirements
- Bachelor's degree, preferably in insurance or business administration or equivalent relevant experience
- Six years of commercial lines underwriting experience
- Excellent knowledge of underwriting and risk analysis
- Excellent problem-solving skills and the ability to make sound decisions
- Strong computer skills, including knowledge of Microsoft Office and social media
- Ability to work on multiple projects while meeting deadlines.
- Excellent written and verbal communication skills, including the ability to speak effectively before groups
- Strong leadership skills and ability to motivate team
- Ability to effectively communicate products, procedures, business planning and system information
- Exceptional customer service skills
- Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards will be required if driving
Nice To Haves
- CPCU designation or other underwriting-related designation(s) preferred
- Previous supervisory/leadership experience preferred
Responsibilities
- Supervises assigned underwriting team.
- Enforces guidelines and procedures established by Corporate Office Underwriting.
- Enforces underwriting guidelines and procedures specific to their branch territory.
- Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes.
- Implements strategies to address challenges to profit and drive that message throughout the underwriting unit.
- Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations.
- Coordinates with underwriters, marketing and branch management in the agency planning and review processes.
- Monitors progress of underwriters’ assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business.
- Seeks feedback from agents and takes action to improve their experience and grow profitable books of business.
- Manages existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships.
- Meets with and educates agents to develop their understanding of EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities.
- Communicates with agents proactively and anticipates agents and insureds’ needs.
- Identifies opportunities and potential barriers within agency relationships.
- Collaborates with marketing representatives to ensure agents receive superior customer experiences and underwriting responsiveness and select EMC as their insurer of choice.
- Oversees and monitors the workload and performance of assigned underwriting team.
- Develops team expertise and assists Underwriting Manager with succession planning, including identifying talent and implementing development plans for critical positions.
- Collaborates with team members to establish performance goals and monitors status.
- Conducts reviews and provides coaching.
- Interviews, hires, and recommends salary adjustments for team members.
- Resolves disciplinary issues.
- Identifies training needs and works with the Underwriting Manager and Administrative Services Manager (ASM) to provide training for team and encourages continuing education and ongoing quality improvement.
- Supports diversity and inclusion initiatives.
- Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.
- Monitors business decisions made by team to ensure that underwriters operate within set guidelines, authority limits, rate goals, and branch service directives while matching price to quality across the book of business.
- Collaborates with manager to review updates received from Corporate Office Underwriting and communicates changes to team members.
- Performs audits on new business and renewals for compliance and quality of the underwriting being done in the unit.
Benefits
- More than 105 years of financial strength and stability
- Named a five-star insurance carrier by Insurance Business America
- Two-time recipient of the Best Practices Award of Excellence from the Independent Agents & Brokers of America
- Multiple locations recognized as Top Workplaces based solely on team member feedback
- Corporate culture that engages and empowers team members to achieve their best
- Outstanding benefits with life, medical, dental, vision and prescription drug coverage
- Competitive paid time off plan and a full day of volunteer time off annually
- Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
- Professional development and growth opportunities, including tuition reimbursement
- Wellness initiatives to improve team member well-being and reduce health insurance costs
- Flexibility to dress for your day and opportunities for alternative work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
