Ultraceuticals Specialist

Aveda Institutes, & Nurtur Salon & Spas•West Des Moines, IA

15d

About The Position

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent, Bachelor’s degree a plus
Minimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required; experience in the cosmetology industry highly preferred
Valid state-issued Cosmetologist or Esthetician license preferred but not required
Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Excellent interpersonal, communication, and presentation skills
Demonstrate professionalism and confidentiality in manner, dress, and conduct
Computer proficiency in Microsoft Word and Excel
Ability to set and achieve goals, implement decisions, and work under strict deadlines
Ability to work a flexible schedule, including evenings and weekends as needed
Strong commitment to customer service excellence and to the Company’s mission and vision

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Focus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect
Track Daily Ultra Facials: Monitor and record details of ultra facials performed each day
Clientele Analysis:
New Guests: Keep records of new guests receiving ultra facials.
Existing Memberships: Track services for existing members, noting any membership changes or upgrades.
New Memberships: Document and follow up on new membership sign-ups.
Guest Management:
Pull Guest Profiles: Retrieve and review guest profiles before appointments.
Anticipate Guest Arrival: Prepare for and personalize guest arrivals.
Personal Concierge Service: Provide personalized service from arrival to departure.
Escort to the Spa: Escort guests to the spa, offering tea or water.
Sales and Promotion:
Upsell Aveda Facials to Ultra Facials: Promote the benefits of ultra facials.
Share Special Promotions: Inform guests of current specials and promotions.
Training and Development:
Train Students on Guest Handoff: Instruct students on effective guest transitions to the specialist.
Educate Team Members and Students: Conduct training on Ultraceuticals product knowledge and membership benefits.
Work with the Education Team: Collaborate on integrating sales techniques into the curriculum.
Membership Focus:
Promote Membership Benefits: Highlight membership advantages to guests.
Facilitate Membership Sign-ups: Assist with the membership sign-up process.
Conduct observ camera consultations for guests and convert them to an Ultra facial
Plan and coordinate quarterly events in guest care for ultra
Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is prebooked accordingly with a prebook percentage of 60%
Partner with the Guest Care team and leadership to set personal, team, and Institute objectives and goals in sales, pre-booking, re-booking, and retention
Ensure there is always sufficient Ultra product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediately
Perform duties as assigned and/or required to meet business needs