UC Systems Subject Matter Expert Task Lead
About The Position
Sev1Tech is looking for a UC (Unified Communications) Systems Subject Matter Expert Task Lead to support a team providing enterprise IT operations support for a DHS customer. This position will be the lead for the unified communications systems and the subject matter expertise within the team. The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to: Minimize manual intervention, improve efficiency, and reduce human errors Implement platforms that orchestrate work-flows for end-to-end task execution Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience
Requirements
- Bachelor’s Degree
- This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification
- Experience in all UC systems including Avaya video phones, Microsoft Skype and Outlook, Polycom VTC Core systems and endpoints, Cisco systems and endpoints, ConnectedSign digital signage system, and the Cisco/vBrick Streaming-Portal-VideoOnDemand Service
- Experience in VoIP
- Minimum 5 years working experience in a UC environment
- Eligibility for Entry on Duty clearance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
