UAT Coordinator III

Tokio Marine Group of Companies•Lower Merion Township, PA

2d•$82,000 - $96,000

About The Position

Marketing Statement: Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers. Job Summary: User Acceptance Testing Coordinators serve as a liaison between the users/stakeholders and IT implementation teams on projects across Group Companies in adherence to the User Acceptance Framework. The User Acceptance Framework defines an enhanced relationship between IT and the user community through engagement early and often, additional transparency from IT and users, and high levels of collaboration throughout the SDLC.

Requirements

Bachelor’s Degree preferred (preferably in MIS, IT, or Business) or comparable experience
Exposure and experience with Tokio Marine systems and processes preferred
5-7 years’ experience preferred
Excellent problem solving and analytical skills
Extensive understanding of Software Delivery Life Cycle (SDLC)
Hands on working experience with Azure DevOps or comparable tools preferred
Knowledge of activities, tasks, practices, and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements
Strong writing and communication skills
Strong customer service orientation (responsive, consultative, collaborative and accurate)
Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
Superior attention to detail
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
Ability to work effectively as part of a team

Responsibilities

Coordinates varying User Acceptance preparations and activities for dedicated Early Business Testing (EBT) and User Acceptance Testing (UAT) periods including, but not limited to, data needs, access needs, environment needs, and business scenario documentation
Creates User Acceptance test plans in collaboration with the business managers/stakeholders, business users, business analysts, IT teams, and project managers
Monitors User Acceptance Testing execution efforts, works with users to record and mitigate any issues/delays
Provides critical feedback and action-oriented recommendations that provide value for User Acceptance processes across the enterprise
Collaborates with end users from various levels and departments on User Acceptance planning efforts, such as test case creation, trainings, and readiness reviews for projects and major planned releases
Participates in functional demonstrations of system changes alongside development team and business analysts (system and project)
Ensures that all entrance and exit criteria to begin User Acceptance Testing have been met and tracked via the User Acceptance Checklist
Provides weekly User Acceptance statuses on test execution and bugs to all stakeholders
Obtains formal/written User Acceptance (approval) from stakeholders
Runs daily triage meetings during UAT phase, assists in reporting / tracking bugs discovered