U.S. Leadership Support Agent
About The Position
Young Living is looking for a high-energy, self-motivated U.S. Leadership Support Agent. This position plays a significant role in cultivating and increasing field leadership by implementing innovative development through phone, email, and chat. This role is in a call center environment! Furthermore, they will focus on increasing leader advancement, field retention, Loyalty Rewards participation, and revenue. Provide overall, day-to-day business support for Brand Partners via phone, email, chat/sms, face to face and must be comfortable utilizing multiple internal systems to provide a great member experience. 40% Work with Brand Partners to enhance their member experience, can change pace depending on the business needs, and help be our Brand Partner best advocate 30% Educate our Brand Partners on policies, new information and overall company needs. 20% Travel and support training events once or twice per quarter. Manage set-up, registration, volunteers, and tear-down of event sales table at training events. 5% Boost team with solid and consistent corporate leadership and support to the field 5%
Requirements
- Basic skilled in Microsoft Office Suite
- Working knowledge of compensation plans
- Ability to exercise good judgement and be adaptable
- Ability to communicate compensation plans clearly and effectively
- Ability to multitask while providing effective service to our members
- Ability to change pace depending on the business needs
- Comfortable with utilizing multiple internal systems to provide a great member experience
- A high school education or GED, and one to three years of similar or related experience.
Nice To Haves
- A high school education or GED with some exposure to advanced education or post-secondary education, and three to five years of similar or related experience.
Responsibilities
- Provide overall, day-to-day business support for Brand Partners via phone, email, chat/sms, face to face and must be comfortable utilizing multiple internal systems to provide a great member experience.
- Work with Brand Partners to enhance their member experience, can change pace depending on the business needs, and help be our Brand Partner best advocate
- Educate our Brand Partners on policies, new information and overall company needs.
- Travel and support training events once or twice per quarter. Manage set-up, registration, volunteers, and tear-down of event sales table at training events.
- Boost team with solid and consistent corporate leadership and support to the field
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
