TV Repair Technician (Onsite - Nyack, NY)

Uniguest•Nyack, NY

11h•Onsite

About The Position

Uniguest is seeking a customer service-focused, part-time TV Repair Technician to join the pCare Services team. This role involves supporting the maintenance of technical solutions deployed in hospitals, providing front-line service to patients and staff. The technician will be responsible for ensuring services meet or exceed customer expectations, handling a range of technologies from patient bedside TV to digital signage, mobile apps, and video conferencing. The position requires comfort with computer documentation, including payment records.

Requirements

Exceptional customer service and communication skills
Be self-motivated and able to work independently in a fast-paced environment
Basic technical repair knowledge
Basic computer skills
Ability to install a 32- inch TV on a mount
High school diploma or equivalent
Ability to travel to and work onsite at hospitals
Must be able to lift 50 lbs. and climb a 6-foot ladder
Prior practice with using hand tools
Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination

Nice To Haves

Customer service experience (1 year plus is preferred)

Responsibilities

Ensure that pCare’s technical requirements are followed and customer satisfaction is achieved for all aspects of the service
Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
Familiarize customers with the use of our interactive system and its features
Replace defective equipment as needed (tv, pillow speakers, phones)
Process computer documentation as needed

Benefits

Competitive employee benefits package
Medical, Dental and Vision Insurance Plan options
Pet Insurance Plan
401k Plan with Employer Match
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Career development and potential for advancement opportunities
Performance bonuses
Employee Recognition Rewards Program