Tulsa - Onsite Repair Technician

Trafera LLC • Charlotte, NC

6h • Onsite

About The Position

Trafera is a dynamic and growing company based out of St. Paul, Minnesota, with additional locations in Oklahoma, Louisiana, West Virginia, and North Carolina. The company is deeply involved in the K-12 and higher education markets, providing and servicing new and recertified technology such as Chromebooks, desktops, mobiles, servers, storage, and networking hardware. Trafera also supports educators and administrators to ensure technology is meaningfully integrated into the student learning experience. The company values serving both customer and employee needs, fostering an energetic team environment that supports K-12 schools through open communication, continual learning, and employee-driven initiatives. The Onsite Repair Technician will work directly at customer locations to expedite the servicing of Trafera products and services, and will also perform various support tasks to ensure efficient product transfer from the local Trafera facility.

Requirements

• Excellent organizational skills and attention to detail.
• Strong understanding of all warranty entitlements.
• Understanding of CSI/Repair Workbench.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks.
• Ability to function well in a fast-paced environment.
• Must be able to demonstrate a high level of knowledge of warrantied devices.
• High school diploma or equivalent.

Nice To Haves

• At least one-year related experience.
• Hardware certifications a plus (A+, ACMT, etc.).

Responsibilities

• Device and asset collection needing repair.
• Triage of devices and assets.
• Sorting devices based upon need of repair; in-house, OEM, etc.
• Staging devices via physical and electronic means for transport to and from Customer Site to local Trafera Repair facility.
• Perform and QA quick repair items such as screens and keyboards for quick turn time of devices back to student(s)
• Maintain the onsite parts closet for Customer and parts inventory for Trafera only-use repairs.
• Maintain accurate inventory part counts inside the Trafera ERP system.
• Maintain accurate inventory control of Customer assets in and out of Trafera facilities at all times.
• Provide on-site data and reports as needed at the Customer location and status of Customer owned devices throughout the repair process.
• Ensure that repairs are made to proper testing procedures, guidelines, and quality assurance.
• Various ancillary support tasks for repair team - daily status count report updates, unit transfer audits, doing manual part spec (as required).
• Work with local Trafera Facility Team on path for failed or incorrect parts, etc.
• Perform repairs via the First Time Fix process.
• All other duties assigned by management.

Benefits

• Time off including company holidays, floating holidays, and PTO accrual starting at 3 weeks annually
• Medical, Dental and Vision insurance
• Health Savings Account (w/ employer contribution)
• 401(k) plan with 4% company match and immediate full vesting
• Company paid life, AD&D, and disability insurance
• Peer recognition program
• Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees