Turn Around Coordinator (TRC) Customer Service Agent (SK)

Pacific Aviation•San Francisco, CA

7d•$23

About The Position

Position Objectives: Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.

Requirements

Fluent English communication skills
Strong verbal and written communication; active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass a background check and drug
Must be available to work at least 4 days per week , including weekends and holidays
Shifts are afternoons 1300 - 1700 1400 - 1800 (various days in March)

Responsibilities

Ensure safe and efficient turnaround
Comply with all requirements of Airlines and Authorities
Monitor customer safety during boarding and deplaning
Assist customers in a friendly and courteous manner
Ensure processes are delivered within SLA standards
Ensure activity sequence matches station turnaround plan
Ensure all activities delivered are within the agreed times
Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
Coordinate flight delay information with airline operations
Compile daily log of aircraft turnaround activities
Document/log and report any unsafe operations to supervisor
Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline
Follow departures and flight arrivals phase procedures
Comply with all safety procedures and airline policies
Other duties as assigned by Supervisor(s) and Manager(s)