Turn Coordinator

G2 Secure Staff•Charlotte, NC

22h

About The Position

The Turn Coordinator is responsible for monitoring and overseeing Above the Wing (passenger service/gate) and Below the Wing (ramp/loading) operations to ensure safe, compliant, and efficient aircraft loading and turnaround activities. This role ensures adherence to airline procedures, FAA regulations, safety standards, and company policies while coordinating with ground handling teams and flight crews.

Requirements

High school diploma or GED required; aviation-related education preferred.
Two (2) plus years of airport operations, ramp, or passenger service experience.
Knowledge of aircraft loading procedures and weight & balance principles
Strong leadership and decision-making skills.
Ability to work in a fast-paced, safety-sensitive environment.
Verbal and written communications skills
Valid driver's license and ability to obtain airport security clearance.
Ability to work rotating shifts, including nights, weekends, and holidays.
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees and the public.
Must be able to sit, stand, lift, and/or bend throughout shift.
Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow.
Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation.
Must pass pre-employment and random drug tests.
Must be able to read, understand and carry out instructions in English.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be able to verbally direct in English.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Be able to resolve problem situations with passengers when necessary.
Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
Attend meetings and in-services as required.
Utilize appropriate communications channels and maintain records, reports and files as required.
Adhere to company policies and procedures and participate in achievement of company objectives.
Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.

Responsibilities

Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
Monitor employee activity and makes adjustments as needed
Actively participate in the Safety Management System (SMS)
Monitor gate operations, boarding processes, and passenger handling.
Ensure accurate weight and balance coordination with flight crew.
Verify proper documentation, passenger counts, and load closeout procedures.
Oversee compliance with airline policies and customer service standards.
Coordinate special handling (PRM passengers, unaccompanied minors, VIPs, etc.).
Supervise aircraft loading and unloading of baggage, cargo, and mail.
Ensure proper weight distribution and adherence to load control instructions.
Monitor safe operation of ground service equipment (GSE).
Verify chocking, cone placement, and safety zones around aircraft.
Ensure compliance with OSHA, airline, and airport safety standards.
Ensure on-time performance for arrivals and departures.
Communicate with flight crews, dispatch, load control, and ground handling teams.
Respond to operational irregularities, delays, and safety incidents.
Make sure employees follow all regulations/procedures.
Communicate effectively with fellow employees and client representatives.
Communicate safety hazards and equipment problems to Department Manager or General Manager.
Report inquiries and other major incidents to Department Managers.
Respond to inquiries from client, staff, and passengers in a courteous manner.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
Perform other duties as requested.