Turn Around Coordinator (TRC) Customer Service Agent (SK)

Pacific Aviation • San Francisco, CA

18h • $23

About The Position

Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.
Ensure safe and efficient turnaround
Comply with all requirements of Airlines and Authorities
Monitor customer safety during boarding and deplaning
Assist customers in a friendly and courteous manner
Operational standards & timing
Ensure processes are delivered within SLA standards
Ensure activity sequence matches station turnaround plan
Ensure all activities delivered are within the agreed times
Coordination of turnaround activities
Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
Coordinate flight delay information with airline operations
Monitoring, documentation & reporting
Compile daily log of aircraft turnaround activities
Document/log and report any unsafe operations to supervisor
Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline
Procedures & compliance
Follow departures and flight arrivals phase procedures
Comply with all safety procedures and airline policies
Additional responsibilities
Other duties as assigned by Supervisor(s) and Manager(s)

Requirements

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal
• Authorized to work in the U.S. and able to pass a background check and drug

Responsibilities

• Coordinating ramp duties
• Maintaining documentation
• Acting as a point of contact
• Ensuring safe and efficient turnaround
• Complying with airline and authority requirements
• Monitoring customer safety
• Assisting customers
• Ensuring processes meet SLA standards
• Coordinating turnaround activities
• Monitoring communication on aircraft arrivals/departures and gate changes
• Coordinating flight delay information
• Compiling daily logs
• Documenting and reporting unsafe operations
• Following procedures and policies
• Other duties as assigned

Benefits

• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed