About The Position
Responsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.
Requirements
- Must be fluent in English.
- Previous Front Desk management experience required.
- Computer literacy required.
- High School Diploma or equivalent is required.
Nice To Haves
- Two year degree in business related field or equivalent experience preferred.
- Previous hospitality experience in large, high-end resort preferred.
- Proficient in Microsoft business applications.
- Previous experience with Springer-Miller Property Management System or like system desired.
- Valid driver's license and ability to operate motor vehicles is preferred
Responsibilities
- Manage the day-to-day operations of the hotel while maintaining a forward looking perspective
- Integration of front desk, retail and housekeeping departments into a successful efficient operation
- Supervise up to 12 hourly staff per shift
- Supervise Assistant Front Desk Managers
- Ensure that staff is delivering excellent customer service
- Provide on-going customer service coaching and training to staff
- Responsible for monitoring comment card program
- Successfully respond to, resolve and record guest issues
- Support all staff, as requested
- Communicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest service
- Assist Operations Manager in ensuring that staff adheres to policies and procedures
- Assist Operations Manager with any projects or programs relating directly to customer service
- Assist Operations Manager with walks and moves, as required
- Ability to work a varied schedule
- Perform all functions of a Front Desk agent as required
- Perform all functions of a Front Desk supervisor as required
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
- Report to work on time and in complete uniform
- Other duties as assigned
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
- Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
